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Customer Service Manager - QLS Endorsed Bundle

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Imperial Academy


£599 inc VAT
Or £66.56/mo. for 9 months...
Study method
Online, self-paced
180 hours
Access to content
Lifetime access
No formal qualification
  • Hard Copy QLS Certificate - Free
  • PDF Certificate - Free
  • Student ID Card - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Add to basket or enquire


Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our Customer Service Manager - QLS Endorsed Bundle comes in.

Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive 10 Hard Copy QLS Certificates upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.

But that's not all. Our Customer Service Manager - QLS Endorsed Bundle includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.

In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.

By enrolling in our Customer Service Manager - QLS Endorsed Bundle, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.

Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.

Learning Outcomes:

  • Develop a comprehensive understanding of customer service management principles and best practices.
  • Master the communication skills required to interact with customers and team members effectively.
  • Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.
  • Learn how to identify and prevent money laundering and terrorist financing.
  • Understand the fundamentals of marketing and how they relate to customer service management.
  • Develop the confidence and self-esteem needed to excel in a customer service management role.
  • Receive career coaching to help guide your professional development and achieve your goals.

Why Choose Imperial Academy?

  • Fully Online Training
  • QLS Endorsed & CPD Accredited Certificate
  • No Time Limits. Study at Your Own Pace
  • Expert Instructors
  • Audio Visual Training
  • Up-to-date Curriculum and Valuable Guidelines


Course media


Our Customer Service Manager - QLS Endorsed Bundle is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.

The bundle includes courses such as the Customer Service Advisor Course, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.

Other courses, such as the Anti-Money Laundering (AML) Training and Know Your Customer (KYC) course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.

The Marketing Fundamentals course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.

This bundle comprises the following courses:

QLS Endorsed Courses:

  • Course 01: Customer Service Advisor Course
  • Course 02: CRM
  • Course 03: Phone-Based Customer Service
  • Course 04: KYC
  • Course 05: Anti-Money Laundering (AML) Training
  • Course 06: Complete Communication Skills Master Class for Life
  • Course 07: Public Speaking Training
  • Course 08: Marketing Fundamentals
  • Course 09: Career Coaching
  • Course 10: The Unstoppable Self-Confidence & High Self-Esteem Blueprint


The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS Endorsed courses deliver not only deep knowledge but also add great value to the resume.

After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.

Who is this course for?

  • Individuals seeking to enhance their career prospects in customer service management
  • Professionals looking to upskill and expand their knowledge in customer service management
  • Business owners and entrepreneurs who want to improve customer satisfaction and loyalty
  • Anyone interested in pursuing a career in customer service management


Anyone can enrol Customer Service Manager - QLS Endorsed Bundle.

Career path

  • Customer Service Manager: £24,000-£50,000 per year
  • Customer Relationship Manager: £30,000-£60,000 per year
  • Sales Manager: £30,000-£65,000 per year
  • Marketing Manager: £25,000-£60,000 per year
  • Compliance Manager: £30,000-£65,000 per year
  • Operations Manager: £30,000-£65,000 per year
  • Business Development Manager: £30,000-£65,000 per year

Questions and answers

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Hard Copy QLS Certificate

Hard copy certificate - Included

PDF Certificate

Digital certificate - Included

Student ID Card

Digital certificate - Included


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.