Customer Service Level 3

Customer Service Certificate Level 3

Certificate of achievement in Customer Service Certificate QLS Level 3. Additional CPD Accredited Certificate with 60 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Endorsed Certificate of Achievement. Our entry-level Customer Service Certificate provides candidates with a broad overview of several key Customer Service concepts. Explore the value of quality Customer Service and the potential consequences of poor customer relations, along with the development of an effective Customer Service strategy, provision of essential employee training, why it’s important to collect feedback and how to handle difficult situations. Whether new to Customer Service or looking to advance an existing position, this fully-endorsed Customer Service course could make all the difference. Emerge equipped with the skills and knowledge to step into an advanced Customer Service role with confidence!

If looking to enhance your CV and improve your career prospects for life, STS Courses is standing by to help!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Customer Service Certificate Level 3

Discover what makes quality Customer Service the single most powerful tool today’s business world has access to! This introductory Level 3 Customer Service Certificate has been designed for existing and prospective customer operatives alike, exploring the value and growing importance of delivering a memorable customer experience. Customer service plays a uniquely important role at the heart of every successful business worldwide. As such, to become a confident and proficient customer specialist is to stand out as a business asset of limitless value.

Customer Service - Course Benefits

When studying for a Level 3 Certificate in Customer Service with STS Courses, every candidate enjoys the following benefits:

1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
4. Complete access to recommend reference books, study aids and more via our extensive e-library.
5. The opportunity to earn a fully-endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our foundation-level Certificate in Customer Service has been designed to lay a strong foundation, upon which to begin building a rewarding career in a Customer Service setting. Ideal for candidates looking to continue their studies at a higher level or pursue entry-level positions, course content focuses on the fundamentals of contemporary Customer Service provision. Upon completion of the course, candidates benefit from the targeted skills and knowledge needed to step confidently into a variety of Customer Service roles.

Over the course of Six intensive yet accessible modules, learners are introduced to the concept of Customer Service provision from a modern business perspective, along with an explanation of essential communication skills, how to meet customers’ expectations and strategies for dealing with difficult customers/situations.

Key skills, talents and knowledge picked up along the way include:

• A detailed understanding of the importance of quality Customer Service
• The confidence to handle challenging customers and difficult situations
• The ability to nurture and develop meaningful Customer Relationships
• Advanced communication skills for Customer Service applications
• The opportunity to climb the career ladder in a Customer Service setting

Customer Service - Course Outline

Our entry-level Customer Service Certificate is delivered over the course of Six insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Unit 1- Customer Service - Introduction

This module covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Benefits of a Customer-Centred Organization
• Customer Satisfaction
• Knowing your Customer’s Needs and Requirements
• Changing Nature of Customer Service
• Reasons for Developing Long-Term Relationships with
• Importance of Customer Feedback and Complaints
• Plus more

Unit 2- Knowledge of Customers

This module covers the following topics:

• Identifying Customer Expectations
• Listening, Questioning and Confirming
• Benefits of Meeting Expectations
• Means of Identifying Customer Needs
• Triggers and Customer Needs
• Plus more

Unit 3- How to Develop a Customer Care Strategy?

This module covers the following topics:

• Involvement of the Top Management
• The Role of the Manager and the Role of the Leader
• Important Areas of Focus for Customer Service Strategy
• Establishing a Customer-Focused Culture
• Plus more

Unit 4- Implementation of Customer Services Strategy

This module covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus more

Unit 5- Customer Services: Training and Development

This module covers the following topics:

• Importance of Training and Development in Customer Service
• Identifying Training and Development Objectives
• Training and Development Methods
• Building Customer Service into all Training and Development Activities
• Plus more

Unit 6- Managing Unprofitable Customers

This module covers the following topics:

• Dealing with Unprofitable Customers
• Customer Behaviour and Customer Behaviour Database
• Customer Value Analysis
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment
• Plus more

Customer Service Certificate Level 3

This exclusive, fully-endorsed Customer Service Course is perfect for anyone with a genuine interest in climbing the ranks in a Customer Service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.

STS Courses was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider STS Courses student support team.

If you’re ready to take the first important step toward the career you know you’re capable of, STS Courses is here to show you the way!

Customer Service Level 3

No particular entry requirement

Option 1

Certificate in Customer Services QLS Level 3 endorsed by Quality Licence Scheme

Certificate Fee: £85 + postal charges

Option 2

Certificate in Customer Services issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£75 + postal charges

*Postage Charges: National £9, International £15

Customer Service Certificate Level 3

Upon successful completion of our Customer Service Level 3, candidates may choose to pursue an extensive range of careers including:

• Customer Service Lead
• Customer Service Manager
• Customer Care Executive
• Customer Care Operator
• Customer Care Supervisor
• Customer Service Engineer
• Customer Service Greeter

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