Skip to content

Customer Service Level 3 CPD Accredited Course

Oplex Careers

Summary

Price
Save 20%
£12 inc VAT (was £15)
Offer ends 31 January 2025
Study method
Online
Duration
22 hours · Self-paced
Qualification
No formal qualification
CPD
22 CPD hours / points
CPD What's this?
267 students purchased this course

Add to basket or enquire

Overview

The online Customer Service course from Oplex Careers has been designed to help learners understand how they can provide outstanding customer service to their end users.

CPD

22 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Description

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.

Course Syllabus

The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • End of course assessment

Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certificate

On successful completion of this Customer Service course learners will receive a CPD Certificate of Achievement award.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Customer Service course.

Course Duration

The online Customer Service course requires 22 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Customer Service course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Questions and answers

No questions or answers found containing ''.

Manchesterlad81 asked:

Can you gain a Diploma from this course?

Answer:

Hi, After successful completion of the course, you will receive a CPD certified certificate. Employers will recognise this training and certificate as professional development and so it can also be used to help you to progress onto further training.

This was helpful. Thank you for your feedback.
Mariama asked:

Can you do this course if you haven’t study any of the levels before but you have work as a customer service assistant

Answer:

Yes, you can study this course if you have no experience and start straight onto the Level 3. The course is designed for beginners and will treat it as such. The course is a CPD Certification which is a fantastic certificate to gain on your CV. It a great stepping stone for a career. You will learn a great deal of theory on the course which you can apply to real work life situations.

This was helpful. Thank you for your feedback.
Zoe asked:

Can you do this if you have Now level 2 in customer service

Answer:

You can enrol on this customer service course without having a level 2 customer service. There are no prerequisite for this course.

This was helpful. Thank you for your feedback.
Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.