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Deliver effortlessly brilliant customer service. Garner a great reputation, retain life-long customers and deliver an excellent service every time. Our Customer Service course will give you the expertise to land and excel in your next consumer facing role.
You’ll develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
- Nationally accredited
- Takes on average 5 - 10 weeks
- Engaging online learning
- Expert 1-to-1 support
- Free employment support service
- Join over 30,000 learners who have upskilled with Strive Training!
Course Length: The course is self-paced, and can be completed in as little as three weeks.
Free Course for: Anyone who is Living in Greater London, unemployed (and in receipt of benefits), aged 19 or over and has been living in the European Union for the last 3 years.
Certified Awarding Body: NCFE
- Principles of customer service and delivery
- Understand customers
- Understand organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
Who is this course for?
This qualification is 100% government funded if:
- Are unemployed in receipt of benefit (Subject to eligibility)
- On the 31st of August 2019, you were aged 19 or over
- You currently live in Greater London
- You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
- Can provide Identifications and relevant documentation as required
- If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification
- Access to PC/laptop
Customer Service Manager
Customer Service Advisor
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