This versatile FREE online Level 2 qualification will help you to develop your customer service knowledge, enhance day-to-day interactions with customers and boost your CV.
- Learn more about the delivery of excellent customer service.
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues.
- Develop the knowledge and principles that underpin outstanding customer care.
- Gain or develop key transferrable skills applicable in a range of industries and sectors.
Successful completion of this course leads to a nationally-accredited Level 2 Certificate in Customer Service. This is a Government funded nationally-accredited qualification – which means that if you are eligible you can study for free!
Benefits of studying with vision2learn
- It’s FREE for eligible learners.
- Study 100% online at your own pace, whenever and wherever you like.
- Gain a vocational qualification valued by UK employers.
- One-to-one support from a dedicated tutor throughout your course.
- Free additional online and telephone customer support.
All courses are subject to availability, so apply today to secure your place.
Unit 1: Understanding the organisation
- Factors that can affect an organisation and the customer service role
- Employee rights, responsibilities and organisational procedures
- Career pathways within customer service
- How employees are supported within the customer service role
- Organisation’s policies and procedures
Unit 2: Prepare to deliver excellent customer service
- The principles of customer service in an organisation
- How customer needs and expectations are identified
- How to balance customer expectations against the organisation’s offer
- How complaints are handled
- Legislation relating to customer service
Unit 3: Communication in the customer service role
- Methods of communication with customers
- How to handle customer service information
- How to work as part of a team to provide effective customer service
- How to meet the needs of a diverse range of customers
- The importance of promoting and evaluating products and services
Unit 4: Understand customers*
- Cultural factors and how they can affect customer expectations
- How good customer service can positively influence customer loyalty
- How the reputation and image of organisations
- Identifying dissatisfied customers
*Mandatory for Innovate Awarding students
Who is this course for?
People looking for a qualification to help them find a new job or enhance their performance in their current role, learn new skills to fulfil a personal learning goal, or experience the benefits of online learning.
To be eligible for a free place you must be:
- 19 or over at the start of the current academic year 31st August
- resident of England only and not Northern Ireland
- UK or EU resident of three years or longer or outside of the EU be able to provide Visa Evidence
- Your employment status or prior level of qualification may affect your eligibility to study with some colleges.
- You are able to complete the course regardless if you are working or receiving benefits. If you receive benefits, you will be asked to provide evidence in the form a current award letter.
This qualification can aid career progression in a wide range of different sectors, including customer service, sales, retail, hospitality and many more.
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