Customer Service - Level 2 (Non-London residents only)
Claiming benefits? Live outside London? Free accredited qualification!
Strive Training
Summary
This qualification is 100% government funded if:
- You were born before the 31st August 2002
- You...
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
Deliver effortlessly brilliant customer service. Garner a great reputation, retain life-long customers and deliver an excellent service every time. Our Customer Service course will give you the expertise to land and excel in your next consumer facing role.
Join 50,000 learners who have upskilled with Strive Training!
- This is a fully-funded course - Anyone aged 19 or over who has been living in the European Union for the last 3 years (eligibility applies)
- Nationally accredited qualification
- Takes on average 5 - 10 weeks
- Engaging online learning
- Learn at your own pace
- Expert 1-to-1 support - Ongoing personal guidance from expert assessors
- Employment support - Benefit from our network of top employers who are looking to hire
Qualification
Level 2 Certificate in Principles of Customer Service (RQF)
Course media
Description
You’ll develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
- Nationally accredited
- Takes on average 5 - 10 weeks
- Engaging online learning
- Expert 1-to-1 support
- Free employment support service
- Join over 50,000 learners who have upskilled with Strive Training!
Course Length: The course is self-paced, and can be completed in as little as three weeks.
Free Course for: Anyone aged 19 or over who is unemployed (and in receipt of benefits) and has been living in the European Union for the last 3 years.
Certified Awarding Body: NCFE
Coure content
- Principles of customer service and delivery
- Understand customers
- Understand organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
Who is this course for?
This qualification is 100% government funded if:
- Are unemployed in receipt of benefit (Subject to eligibility)
- On the 31st of August 2019, you were aged 19 or over
- You must currently live in England. However, anyone living in the following areas is not eligible for funding: London, Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
- You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
- Can provide Identifications and relevant documentation as required
- If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification
Requirements
- Access to PC/laptop
- Must be able to commit to at least 3 hours of learning per day
Career path
- Sales Assistant
- Customer Service Manager
- Customer Service Advisor
- Receptionist
- Waiting Staff
- Bar Staff
- Barista
- Travel Agent
- Estate Agent
- Cashier
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
