Skip to content

Customer Service - Level 2 (Non-London residents only)

Claiming benefits? Live outside London? Free accredited qualification!


Strive Training

Summary

Price
Free
Funding options

This qualification is 100% government funded if:

  • You were born before the 31st August 2002
  • You...
Study method
Online, self-paced
Duration
7 weeks
Access to content
Lifetime access
Qualification
Level 2 Certificate in Principles of Customer Service (RQF)
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1,597 students enquired about this course

Add to basket or enquire

Overview

Deliver effortlessly brilliant customer service. Garner a great reputation, retain life-long customers and deliver an excellent service every time. Our Customer Service course will give you the expertise to land and excel in your next consumer facing role.

Join 50,000 learners who have upskilled with Strive Training!

  • This is a fully-funded course - Anyone aged 19 or over who has been living in the European Union for the last 3 years (eligibility applies)
  • Nationally accredited qualification
  • Takes on average 5 - 10 weeks
  • Engaging online learning
  • Learn at your own pace
  • Expert 1-to-1 support - Ongoing personal guidance from expert assessors
  • Employment support - Benefit from our network of top employers who are looking to hire

Qualification

Level 2 Certificate in Principles of Customer Service (RQF)

Regulated by Ofqual

Course media

Description

You’ll develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

  • Nationally accredited
  • Takes on average 5 - 10 weeks
  • Engaging online learning
  • Expert 1-to-1 support
  • Free employment support service
  • Join over 50,000 learners who have upskilled with Strive Training!

Course Length: The course is self-paced, and can be completed in as little as three weeks.

Free Course for: Anyone aged 19 or over who is unemployed (and in receipt of benefits) and has been living in the European Union for the last 3 years.

Certified Awarding Body: NCFE

Coure content

  • Principles of customer service and delivery
  • Understand customers
  • Understand organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships

Who is this course for?

This qualification is 100% government funded if:

  • Are unemployed in receipt of benefit (Subject to eligibility)
  • On the 31st of August 2019, you were aged 19 or over
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: London, Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification

Requirements

- Access to PC/laptop

- Must be able to commit to at least 3 hours of learning per day

Career path

  • Sales Assistant
  • Customer Service Manager
  • Customer Service Advisor
  • Receptionist
  • Waiting Staff
  • Bar Staff
  • Barista
  • Travel Agent
  • Estate Agent
  • Cashier

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.