Customer Service Level 2 Diploma - FREE in Sheffield

Free for learners unemployed in Sheffield

Essential Site Skills Ltd


Study method
Distance learning, self-paced
4 Weeks
Level 2 Diploma in Customer Service
Additional info
  • Tutor is available to students

40 students enquired about this course


The Level 2 Diploma in Customer Service is a combined knowledge and competency qualification. This means that the qualification assesses competence, skills, knowledge and understanding.

This qualification is fully funded for anyone that is currently unemployed.

Learners must be based within the South Yorkshire area to be eligible.

Successful completion of this NVQ leads to a Level 2 Diploma in Customer Service. This is a Government funded nationally-accredited qualification – which means that if you are eligible the NVQ is completely free.

Benefits of studying with Essential Site Skills.

  • Wide range of funding for eligible learners
  • Gain a vocational qualification valued by UK employers.
  • Highly experienced and qualified training staff
  • Dedicated tutor and account manager for point of contact
  • Free additional online and telephone customer support.

All courses are subject to availability, so apply today to secure your place.


Level 2 Diploma in Customer Service
Awarded by Pearson


The Level 2 Diploma in Customer Service is a combined knowledge and competency qualification. This means that the qualification assesses competence, skills, knowledge and understanding.

The purpose and aim of the Customer Service Diplomas is to provide learners, working in a customer service occupation, with a nationally accredited qualification. The qualifications provide learners with the opportunity to gain recognition of their skills in a wide range of customer service duties; e.g. dealing with enquiries, processing information, carrying out handovers, resolving problems; and developing knowledge & skills in more challenging activities. With the inclusion of a wide range of optional units, the qualification can be tailored to suit an individual learner’s role and the needs of their employer.

Who is this course for?

This qualification is ideal for learners either new to a customer facing role, or with limited customer service experience, who require a qualification which shows they can take on responsibilities and carry out duties such as, dealing with calls from customers and resolving problems.There are no specific entry requirements for this qualification. However learners must have access to a real work environment.


To be eligible for a free qualification you must be:

  • Unemployed
  • Based in South Yorkshire
  • 19 or over at the start of the current academic year 31st August
  • Resident of England only and does not cover Northern Ireland or Wales
  • UK or EU resident of three years or longer or outside of the EU be able to provide Visa Evidence

Career path

For many learners achievement of the Level 2 Customer Service Diploma will provide a useful recognition of their professional competence, to aid their progression, e.g. moving from the ‘shop-floor’ into ‘after-sales’. For others, it could prepare them for progression to further learning and training, for example, learners may progress from the Level 2 to the Level 3 Diploma in Customer Service.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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