Customer Service Level 2 - CPD Certified & Skills for Care Endorsed & TQUK Endorsed

Customer Service video online course with free downloads, CPD Certified and evidenced-based learning statement This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Why are ProTrainings online courses different?

Unlike other e-learning courses, ProTrainings use just videos training rather than reading PowerPoint text which makes our courses more engaging. You do not have to complete the course in one sitting, stop and return whenever you want. You have 8 months to complete the course and you can even view the course after you pass giving you access to new videos and downloads. Your certificate can be printed immediately on completion along with your certified CPD and Evidenced-based learning statement to evidence your qualification.

You will get automatic discounts off all our range of over 200 video online courses that you chose to take in future once you purchase and have access to this course. You will also receive a free training dashboard, downloads and access to the latest course material from ProTrainings.

Under every video, we have added text to support the video and you also receive manuals and downloads free. To keep your skills fresh, you can opt for free weekly refresher videos. You are assessed during the course and at the end, there is a final multiple-choice test. If you get a question wrong you will be given support to ensure you understand every part. You can re-take the test without charge. This may be an online course, but you can still contact us by phone, online chat or email.

If you require classroom training or practical evaluations these can be arranged nationally at your workplace.

ProTrainings are Endorsed by Skills for Care for both classroom and e-learning courses.

No more old-fashioned, cut-rate PowerPoint training — your health and safety are too important to cut corners.

• Downloadable student manuals
• Course resource section where you will find downloads and links to support training
• Video-based & instructor-led
• Expiry reminders
• Optional weekly video refresher emails
• 8 months of access to videos
• 24/7 on-demand video
• Watch from any device
• Access on mobile
• Instantly printable wall certificate
• Customer support by online chat, phone or email
• All CPD certified courses
• Expiration reminder
• ProTrainings are an ISO 9001:2015 and ISO45001:2018 registered firm
• Evidence-based Learning statements
• ProTrainings are Endorsed by Skills for Care for classroom and e-learning
• We have over 1000 registered and monitored instructors nationwide offering classroom courses
• We can teach courses at your workplace
• Free company training dashboards
• Earn commissions by referring training leadsgCustomer Service Level 2 (VTQ) at a Glance

• Understand more about customer service and make your work more enjoyable and rewarding
• Increase sales and repeat business by treating people correctly
• Learn about different methods of communication
• Ideal for any business sector and any level of employee
• Customer service training is also ideal to increase working relationships between employees.
• Covers correct use of telephones to defuse potential situations between you and your customer

• ProTrainings accreditation booklet - download

This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

ProTrainings are Endorsed by Skills for Care for both classroom and e-learning courses.

The content of this and all our courses have been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence-Based Learning statement.

This course comes with a certified CPD statement and Evidenced Based Learning Statement.

Free with this course are a host of student manuals and documents and useful web links.

Curriculum:

1. Understand the principles of customer service

1.1 Identify the purpose of customer service

1.2 Describe how customer service affects the success of an organisation

1.3 Identify the different types of customers an organisation may have

1.4 Identify the range of customer needs

1.5 Describe how effective teamwork impacts on customer service

2. Understand how customer needs and expectations are formed

2.1 Describe the purpose of an organisation’s service offer

2.2 Describe how customer expectations are formed

2.3 Describe the relationship between customer expectations and customer satisfaction

2.4 Identify why it is important to ensure effective customer relationships are maintained

2.5 Identify methods of obtaining customer feedback and why this is important

3. Know the interpersonal skills and appropriate behaviour required in the customer service environment

3.1 Identify different methods of communication

3.2 Describe the range of interpersonal skills required for effective customer service

3.3 Explain how non-verbal communication of the service deliverer can affect the behaviour of the customer

3.4 Describe how personal presentation, approach and attitude will influence the perception of the service delivered

3.5 Describe the appropriate behaviour and customer service skills required when using the telephone

3.6 Explain why it is important to ensure that the customer is informed and reassured at all stages

4. Understand the principles of responding to customers’ problems or complaints

4.1 Identify common causes of customer problems and complaints

4.2 Describe the importance of adapting methods of communication and behaviour to meet the individual needs of customers

4.3 Describe ways of handling difficult customer situations

4.4 Explain the importance of responding to customer service issues promptly

ProTrainings are Endorsed by Skills for Care for both classroom and e-learning courses.

The course is divided into categories and in each category, there are a number of videos. You can pause and watch again any video on the course. We update our courses regularly and you will be able to see the replacement and new videos as they are released.

This may be an online course, but if have any questions during the course you can contact us.

You can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who has been nominated as a Skills for Care Centre of Excellence.

We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.

All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.

Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.

Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.

This is suitable for anyone looking to improve their job prospects as customer service training can be applied to any workplace including: Sales companies Telesales Medical staff Reception staff

No prior requirements to complete this course. You can view this course on any device connected to the internet. This includes Windows and Mac computers and laptops, iPad's including the iPad mini and Pro, iPhones, Android phones and tablets. The course will adapt to the format of the device you choose.

This course will help your CV stand out from a crowd and prepare you for other courses. Our certificates can be validated online by prospective employers giving more credibility than other providers. With online courses, you receive a completion certificate, evidence-based learning statement and Certified CPD statement instantly on completion.

Certificate of completion

Digital certificate - Included