Skip to content
  1. Online
  2. Business
  3. Customer service
Customer Service Level 2 Course cover image

Customer Service Level 2 Course
School of Health Care

Spring Sale | Buy 1 and Get 3 Courses FREE! + 4 PDF Certificates | Lifetime Access | Expert Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
1.1 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • Certificate of completion - £13.99
Assessment details
  • Customer Service Level 2 (included in price)
Additional info
  • Tutor is available to students
4 students purchased this course

Add to basket or enquire

Overview

Customer Service Course Online

Unlock the Power of Customer Service Course Enrol Now!

The Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Course is to provide learners with fundamental knowledge of Customer Service: Customer Service Course, customer environment legislation, and customer service and brand relationship.

The qualification will help you gain knowledge and skills in Customer Service: Customer Service Course, customer retention, problem-solving, business principles, and managing your performance and professional development.

By the end of this Customer Service: Customer Service Course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles.

Special Offers of this Customer Service Course.

  • This Customer Service Course includes a FREE PDF Certificate.
  • Lifetime access to this Customer Service Course
  • Instant access to this Customer Service Course
  • 24/7 Support Available to this Customer Service Course

Main Course: Level 2 Customer Service

Free Courses included with Customer Service Course:

  • Course 01: Time Management Course
  • Course 02: Anger Management Course
  • Course 03: Minute Taking Course

[ Note: Free PDF certificate as soon as completing the Customer Service Course]

Certificates

Assessment details

Customer Service Level 2

Included in course price

Curriculum

6
sections
6
lectures
1h 5m
total

Description

Customer Service Course Online

This Customer Service: Customer Service Course consists of 05 modules..

Course Curriculum of Level 2 Customer Service

  • Module 01: Introduction to Customer Service
  • Module 02: Understanding the Organisation
  • Module 03: Prepare to Deliver Excellent Customer Service
  • Module 04: Communication in the Customer Service Role
  • Module 05: Understand Customers

Assessment Method
After completing Customer Service Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test.

Certification

After completing the Customer Service Course, you can instantly download your certificate for FREE.

Who is this course for?

Customer Service Course Online

This Customer Service Course is ideal for those currently working or planning to work in a customer service role. The Customer Service Course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry.

Requirements

Customer Service Course Online

To enrol in this Customer Service Course, students must fulfil the following requirements:

  • Good Command over English language is mandatory to enrol in our Customer Service Course.
  • Be energetic and self-motivated to complete our Customer Service Course.
  • Basic computer Skill is required to complete our Customer Service Course.
  • If you want to enrol in our Customer Service Course, you must be at least 15 years old.

Career path

Customer Service Course Online

This Customer Service Course skills are important, so this course will enhance your CV and can help you advance in many areas.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.