Customer Service Level 2 Course

Customer Service foundation certificate endorsed by ABC Awards

Oxford Home Study College


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£26 inc VAT (was £340)
Offer ends 02 June 2020
Study method
Online, self-paced
100 Hours
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Customer Service Level 2 Course

Endorsed Certificate of Achievement. This popular, intermediate Customer Service - Course primes candidates for successful careers in the field.This popular Level 2 Customer Services Course has been designed for anyone looking to excel in any Customer Service environment. Perfect for existing employees in pursuit of promotion and newcomers alike, five inspiring units provide a detailed introduction to positive and memorable customer experiences. Learn how to gauge requirements and consistently meet customer expectations, how to deal with more challenging customers, the importance of effective telephone manner, how non-verbal communication contributes to customer excellence and so much more besides.

In the business world, the quality of the Customer Services and organisation provides can determine whether it succeeds or fails. The modern consumer is showing growing preference to brands that focus on customer service as their key priority – over and above factors like product choice and even low prices. Quality Customer Services brings the kind of loyalty that cannot be purchased at any price. Substandard customer service can wreak irreparable damage on even the strongest and most established reputations. For those who truly master the art of high-end Customer Services provision, career opportunities spanning most sectors on a global basis are limitless in scope.

Suitable for newcomers and existing employees alike, candidates explore the skills, talents and character traits needed to become a true customer service expert. Whether pursuing promotion or simply looking to improve your personal competencies, this fully-endorsed course from Oxford Home Study College comes highly recommended!

Study today for a brighter tomorrow and enjoy enhanced career prospects for life!


Endorsed by ABC Awards

Course media


Customer Service Level 2 Course

To become a qualified and capable customer service specialist is to enjoy limitless career prospects worldwide. Just as outstanding customer care can contribute to a brand’s limitless success, it’s almost impossible to get by with poor-quality customer support. Increasingly, consumers are basing their purchase decisions primarily – if not exclusively – on the wider customer experience. If you can’t meet their expectations, they’ll find another brand that can. For those who know how to deliver the goods in a customer service setting, even the sky isn’t the limit!

Customer Service - Course Benefits

When studying for a Customer Services - Course with Oxford Home Study College, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a fully-endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Services - Learning Objectives

This entry-level Customer Services - Course provides candidates with a concise overview of professional customer service techniques from a contemporary business perspective. The course has been designed to help take those with limited customer service experience (or no prior knowledge whatsoever) to the next level in any customer service setting. Upon completion of the course, candidates are primed and readied to take on more advanced customer service duties and responsibilities with confidence.

Delivered over the Customer Services - Course of four intensive modules, candidates explore the concept of quality customer service provision, along with effective telephone techniques, how to deal with challenging customers and scenarios, the importance of identifying customer expectations and how to exceed them with every encounter.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality customer service
  • The confidence to handle challenging customers and difficult situations
  • Advanced telephone communication skills
  • The ability to nurture and develop meaningful customer relationships
  • The opportunity to climb the career ladder in a customer service setting

Customer Services - Course Outline

Our entry-level Customer Services - Course is delivered over the course of four insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

  • Module 1 – What is Customer Service
  • Module 2 – Telephone Techniques
  • Module 3 – Dealing with Difficult Customers
  • Module 4 – Solving Customers' Problems

Who is this course for?

Customer Service Level 2 Course

We’ve designed our Customer Services - Course with comprehensive flexibility and accessibility in mind. Suitable for anyone looking to build a rewarding career in Customer Service, both job seekers and existing members of the workforce alike could find this exclusive program invaluable. In addition, business owners and entrepreneurs could benefit from targeted customer service training, as could managers, supervisors and team leaders at all levels.

Oxford Home Study College is proud to offer a uniquely flexible approach to distance learning, open to candidates with the desire to succeed on a global basis. Our courses are free from the usual deadlines and time restrictions, with course materials accessible 24/7 via our innovative digital learning platform. Candidates are assisted from start to finish by their own personally-assigned tutors and all assignments and assessments can be completed remotely – no classroom exams or in-person meetings required.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?


Customer Service Level 2 Course

  • A strong working knowledge of the English language
  • Aged at least 16-years
  • Access to a reliable computer and Internet connection

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £75 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from OHSC

Certificate of Completion from OHSC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Customer Service Level 2 Course

Upon successful completion of our Customer Services Course, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Liaison Officer
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Greeter

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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