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Customer Service Level 1
Empower UK Employment Training

Entry Level Career Pathway Program on Customer Service - No Exam - Instant Free Certificate - Free Toolkit

Summary

Price
£19.50 inc VAT
Study method
Online, On Demand 
Duration
1 hour · Self-paced
Qualification
No formal qualification
Certificates
  • Empower UK Diploma Certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
9 students purchased this course

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Overview

Customer Service Level 1

This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here.

Learning Outcomes:

  • Explain the role of CRM in Customer Service.
  • Demonstrate Customer Service best practices.
  • Interpret customer loyalty on Customer Service.
  • Evaluate the Grow Customer Service Model.
  • Critique the roles of a Customer Service Manager.

More Benefits :

  1. LIFETIME access
  2. Device Compatibility
  3. No Exam, Instant Free Certificate on Customer Service
  4. Free Workplace Management Toolkit
  5. Moneyback Guarantee

Certificates

Curriculum

3
sections
11
lectures
1h 1m
total

Course media

Description

Customer Service Level 1 Syllabus

  1. Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization.

  2. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service.

  3. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service.

  4. Customer Management: Understand proactive management cycles and roles for effective Customer Service.

  5. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.

Who is this course for?

This Customer Service course is for anyone. This Level 1 qualification will enable you to progress into further learning in customer service; such as:

  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service
  • Level 7 Diploma in Customer Service

Requirements

Learners must be at least 14 years old.

Questions and answers

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Reviews

4.8
Course rating
95%
Service
100%
Content
95%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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