Customer Service Level 1

Customer Service Level 1 by ABC Awards, CPD Accredited |30 CPD Credits | Tutor Support, Study Material & Exam included

Oxford Home Study College


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£10 inc VAT (was £180)
Offer ends 18 August 2020
Study method
Online, self-paced
60 Hours
No formal qualification
30 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

56 students purchased this course

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Customer Service Level 1

Certificate of achievement in Customer Service Level 1. Additional CPD Accredited Certificate with 30 CPD points available with no extra study.

Endorsed Customer Service Certificate of Achievement. This exclusive Level 1 Customer Service Course is ideal for newcomers and existing members of the workforce alike. Study Customer Service in your own time and at your own pace, gradually building the skills, knowledge and confidence to become a Customer Service specialist. Explore the benefits of quality customer care, the importance of employee training and development, how to develop strong Customer Service & relations, handling difficult situations and so much more besides. Enjoy complete support from your own personally-assigned tutor from start to finish, with all course materials included as standard!

Today’s customer isn’t willing to accept anything other than flawless service. If businesses are unable to deliver a comprehensively pleasant and memorable experience, it’s game-over. Customers expect the brands they work with to predict and satisfy their requirements, exceed their expectations and go the extra mile as standard. It is no longer enough to simply ‘tick’ the basic boxes and expect customers to remain loyal. If you cannot give them what they expect, they’ll take their business elsewhere. Which is precisely why in the eyes of employers worldwide, qualified and capable customer service representatives are assets of priceless value.

If looking to enhance your CV and improve your career prospects for life, Oxford Home Study College is standing by to help!


Endorsed by ABC Awards


30 CPD hours / points
Accredited by The CPD Standards Office

Course media


Customer Service Level 1

Over recent years, quality customer care has become the most powerful tool in the modern brand’s arsenal. Delight your customers with consistently-outstanding service and the rest falls into place naturally. Studies have shown that the average consumer is willing to pay more and wait longer for the same products, if they receive stellar customer support along the way. By contrast, fail to meet the customer’s expectations and the consequences could be disastrous. As a uniquely relevant and valued discipline worldwide, there’s never been a better time to study online for a recognised customer service certificate!

Customer Service - Course Benefits

When studying for a Customer Service with Oxford Home Study College, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our foundation-level Customer Service has been designed to lay a strong foundation, upon which to begin building a rewarding career in a Customer Service setting. Ideal for candidates looking to continue their studies at a higher level or pursue entry-level positions, course content focuses on the fundamentals of contemporary customer service provision. Upon completion of the course, candidates benefit from the targeted skills and knowledge needed to step confidently into a variety of customer service roles.

Over the Customer Service course of three intensive yet accessible modules, learners are introduced to the concept of Customer Service provision from a modern business perspective, along with an explanation of essential communication skills, how to meet customers’ expectations and strategies for dealing with difficult customers/situations.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality customer service
  • The confidence to handle challenging customers and difficult situations
  • The ability to nurture and develop meaningful customer relationships
  • Advanced communication skills for customer service applications
  • The opportunity to climb the career ladder in a customer service setting

Customer Service - Course Outline

Our entry-level Customer Service Level 1 is delivered over the course of three insightful unit - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Unit 1 – What is Customer Service?

This unit covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more

Unit 2 – Communication Skills

This unit covers the following topics:

  • Importance of Effective Communication
  • Developing A Communication Strategy
  • Communicating Service To External Customers
  • Communication of Service Quality to the Internal Customer
  • Training Material
  • Plus more

Unit 3 – Dealing with Difficult Customers

This unit covers the following topics:

  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more

Who is this course for?

Customer Service Level 1

This exclusive, endorsed Customer Service Level 1 is perfect for anyone with a genuine interest in climbing the ranks in a Customer Service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.

Oxford Home Study College was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study Customer Service in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider Oxford Home Study College student support team.

If you’re ready to take the first important step toward the career you know you’re capable of, Oxford Home Study College is here to show you the way!


Customer Service Level 1

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £45 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£35

Postage Charges:

National £9

International £15

Career path

Customer Service Level 1

Upon successful completion of our Customer Service Level 1, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Service Specialist
  • Customer Service Strategist
  • Customer Service Technician

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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