Customer Service Level 1

Customer Service Basics Endorsed by ABC Awards | CPD Accredited | 30 CPD Points/Credits

CPD Courses


Save 94%
£10 inc VAT (was £180)
Offer ends 18 August 2020
Study method
Online, self-paced
90 Hours
No formal qualification
30 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

45 students purchased this course

Add to basket or enquire


Customer Service Level 1

Endorsed Certificate of Achievement. Quality Customer Service builds successful companies - just as professional-level Customer Service skills and talents build successful careers for life. If looking to reach the very top of the ladder in any Customer Service capacity, this Level 1 Certificate in Customer Service could make all the difference! Study Certificate in Customer Service in your own time and at your own pace for a fully-accredited Certificate in Customer Service, supercharging your career prospects like never before! Armed with the enthusiasm, ambition and commitment to reach your full potential, you’re already halfway there!

Discover what it takes to excel as a confident brand representative with this exclusive Level 1 Certificate in Customer Service! Explore the unique power and influence of memorable customer experiences with CPD Courses! If looking to improve your CV and enhance your career prospects for life, why not get started right now?

These days, Customer Service can single handedly determine whether a business succeeds or fails. Over and above product quality and even value for money, the contemporary consumer values outstanding Customer Service more highly than anything else. To become recognized as a provider of true Customer excellence is to watch success and prosperity follow naturally. By contrast, become known for the substandard Customer Service you provide and remaining relevant becomes a challenge. On a global basis, business owners rely on the honed skills, talents and personal traits of elite Customer Service representatives. Master the art of quality Customer Service provision and there are no limits to how far you career could take you!

One of our most popular courses, this insightful Level 1 Certificate in Customer Services is perfect for jobseekers and existing members of the workforce alike. Explore the competencies, qualities and core values that combine to create truly outstanding Customer Service specially CPD Courses. Whether pursuing promotion, looking to secure your first professional position or simply out to improve your performance in a customer service setting, a fully-accredited course from CPD Courses could make all the difference!


Endorsed by ABC Awards


30 CPD hours / points
Accredited by The CPD Standards Office

Course media


Customer Service Level 1

Our Level 1 Customer Service Certificate focuses primarily on the importance of understanding and exceeding customers’ expectations, in order to provide every customer with a positive and memorable experience. Additional concepts introduced include the role communication plays at the heart of the customer excellence strategy, how to deal with challenging customers, complaint-handling, nurturing customer loyalty and many more besides. Find out what makes quality customer care such a powerful business tool and how to deliver it with confidence!

Customer Service - Certificate Benefits

When studying for a Level 1 Certificate in Customer Service with CPD Courses, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Certificate Learning Objectives

Our intermediate-level Certificate in Customer Service focuses on the most important and relevant issues at the heart of Customer Service provision. With no specific knowledge or experience required, candidates are introduced to the duties, responsibilities and capabilities of advanced Customer Service representatives. Upon successful completion of the Certificate in Customer Service course, learners are primed and readied to take up demanding and rewarding CPD Courses in upper-level Customer Service, or use their acquired skills and knowledge to pursue supervisory or management positions.

Over the Certificate in Customer Service course of six intensive yet accessible modules, candidates explore the concept and mechanics of quality Customer Service provision, along with the core components that combine to create the total customer care package. Additional topics introduced include target audience analysis, goal setting, advanced telephone communication techniques, the use of body language in Customer service, how to deal with difficult customers and situations, the importance of proactive problem solving and how to work with various customer service tools and resources.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality Customer Service
  • The confidence to handle challenging customers and difficult situations
  • Familiarity with audience research and analysis
  • The ability to nurture and develop meaningful customer relationships
  • A deeper understanding of the psychology of the customer
  • The opportunity to climb the career ladder in a Customer Service setting

Customer Service - Certificate Course Outline

Our mid-level Customer Service Certificate is delivered over the Certificate in Customer Service course of three insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Module 1 - Customer Services - An Introduction

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more

Module 2 - Effective Communication

This module covers the following topics:

  • Importance of Effective Communication
  • Developing A Communication Strategy
  • Communicating Service To External Customers
  • Communication of Service Quality to the Internal Customer
  • Training Material
  • Plus more

Module 3 -How to Deal with Difficult Customers

This module covers the following topics:

  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more

Who is this course for?

Customer Service Level 1

This exclusive, fully-accredited Certificate in Customer Service has been designed for anyone looking to climb the ranks and enjoy a rewarding career in a customer service setting. Whether looking to join the workforce for the first time or take an existing career to the next level, targeted studies of key customer service concepts could make all the difference. Customer Service managers, team leaders and supervisors at all levels could also benefit from this Certificate in Customer Service course, as could entrepreneurs and small business owners lacking formal customer service training.

CPD Courses takes pride in offering the highest-quality distance learning opportunities to ambitious candidates on a global basis. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are available 24/7 via our innovative digital learning platform for maximum convenience. In addition, all candidates benefit from the committed support of their own personally-assigned tutors from start to finish.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?


Customer Service Level 1

  • A strong working knowledge of the English language
  • Aged at least 16-years

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £45 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from CPD

Certificate of Completion from CPD (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Customer Service Level 1

Upon successful completion of our Customer Service, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Liaison Officer

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Course rating
Leave a review

{{ getTruncatedSinglePointScore(item.OverallCourseRating) }} Star Review by {{ item.ReviewerName }} for {{ item.Title }}

{{ getLongDate(item.CreatedOn) }}
{{ item.Title }}
Reviewed by {{ item.ReviewerName }}
|Purchased {{ getHumanisedPassageOftime(item.PurchasedOn) }}
{{ item.ProviderName }} responded to this review
{{ getLongDate(item.ProviderResponseDate) }}
{{ results.length }} out of {{ totalResultsCount }} reviews


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation