Customer Service Level 1 Certificate

Customer Service Level 1 Certificate in Customer Service Endorsed by ABC Awards - Special Offer

Staff Training Solutions


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£23 inc VAT (was £180)
Offer ends 30 April 2019
Study method
Online, self-paced
80 Hours
Level 1 Certificate Customer Service (Endorsed Certificate)
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course


Customer Service Level 1 Certificate

Endorsed Certificate from Ofqual's regulated Awarding Body.Armed with plenty of enthusiasm and the ambition to succeed, you’re already halfway there! This exclusive Customer Service Level 1 Certificate provides a detailed introduction to the concept of CustomerService, along with the responsibilities and priorities of those who work in customer service environments.

Study Level 1 Customer Service in your own time and at your own pace, exploring key topics including Customer loyalty, anticipating customers’ expectations, dealing with complaints and challenging Customers, the importance of consistent communication and so much more besides. Enjoy the freedom to study from anywhere in the world, with the committed support of your own personally-assigned tutor! One of our most popular courses, this insightful Level 3 Certificate in Customer Service is perfect for job seekers and existing members of the workforce alike. Explore the competencies, qualities and core values that combine to create truly outstanding Customer Service Specialists. Whether pursuing promotion, looking to secure your first professional position or simply out to improve your performance in a Customer Service setting, a fully-accredited course from STS Courses could make all the difference!


Level 1 Certificate Customer Service (Endorsed Certificate)
Awarded by ABC Awards

Course media


Superior Customer Service forms the backbone of every successful company. Irrespective of product quality and value for money, you cannot and will not succeed if you provide a substandard customer experience. One of the few things every successful business worldwide has in common is its commitment to and investment in outstanding Customer Service. Today in particular, the services of experienced customer care specialists are in record-demand on a global basis. In terms of career prospects, those who master the art of effective Customer Service provision have the world at their fingertips.

When studying for a Level 1 Certificate in Customer Service with STS Courses, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a fully-accredited certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our intermediate-level Customer Service (Level 1) focuses on the most important and relevant issues at the heart of Customer Service provision. With no specific knowledge or experience required, candidates are introduced to the duties, responsibilities and capabilities of advanced Customer Service representatives. Upon successful completion of the Customer Service course, learners are primed and readied to take up demanding and rewarding posts in upper-level Customer Service, or use their acquired skills and knowledge to pursue supervisory or management positions.

Over the Customer Service course of three intensive yet accessible modules, candidates explore the concept and mechanics of quality Customer Service provision, along with the core components that combine to create the total customer care package. Additional topics introduced include target audience analysis, goal setting, advanced telephone communication techniques, the use of body language in Customer Service, how to deal with difficult customers and situations, the importance of proactive problem solving and how to work with various Customer Service tools and resources.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality Customer Service
  • The confidence to handle challenging customers and difficult situations
  • Familiarity with audience research and analysis
  • The ability to nurture and develop meaningful Customer Relationships
  • A deeper understanding of the psychology of the Customer
  • The opportunity to climb the career ladder in a Customer Service setting

Customer Service - Course Outline

Our level 1 Customer Service Certificate is delivered over the course of three insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

  1. What is Customer Service
  2. How to Develop Good Communication Skills
  3. Strategies for Dealing with Difficult Customers

Who is this course for?

This exclusive, fully-accredited Customer Service Certificate has been designed for anyone looking to climb the ranks and enjoy a rewarding career in a Customer Service setting. Whether looking to join the workforce for the first time or take an existing career to the next level, targeted studies of key Customer Service concepts could make all the difference. Customer Service managers, team leaders and supervisors at all levels could also benefit from this course, as could entrepreneurs and small business owners lacking formal customer service training.

STS Courses takes pride in offering the highest-quality distance learning opportunities to ambitious candidates on a global basis. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are available 24/7 via our innovative digital learning platform for maximum convenience. In addition, all candidates benefit from the committed support of their own personally-assigned tutors from start to finish.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?


We work hard to keep all of our courses as accessible as possible for all learners.

Endorsed certificate from Ofqual’s regulated Awarding Body

At the end of the course, learner can claim an endorsed certificate by paying £45 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from STS

Certificate of Completion from STS (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Upon successful completion of our Customer Service Certificate, candidates may choose to pursue an extensive range of careers including:

  • Customer Consultant
  • Customer Liaison Officer
  • Customer Service Agent
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Greeter

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