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Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer Screening
Skills Boost

CPD Accredited | 3 Courses Bundle | Free 3 PDF Certificate | No Hidden Fees | Money Back Guarantee | 24/7 Tutor Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
9.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer Screening

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer Screening course

  • Course 01: Customer Service Level 3 Diploma
  • Course 02: Anti Money Laundering (AML)
  • Course 03: Risk Management Course

Enhance your customer service skills with our specialised course on KYC (Know Your Customer) & AML (Anti-Money Laundering) Techniques designed to ensure compliance and effective customer screening. This online training equips professionals with the essential knowledge and tools to identify, verify, and manage customer information while adhering to regulatory requirements.

You’ll learn how to implement robust KYC procedures, conduct risk assessments, and detect suspicious activities that could indicate money laundering or fraud. The course covers AML laws, compliance frameworks, customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring.

Develop expertise in regulatory standards such as the Financial Action Task Force (FATF) guidelines, GDPR data protection, and industry best practices to reduce compliance risks. Effective communication and record-keeping techniques are emphasised to maintain transparency and accountability.

Delivered fully online with flexible study options and expert tutor support, this training offers practical case studies and real-world scenarios to build confidence in applying KYC and AML controls.

On completion, you’ll receive a recognised certificate that validates your compliance expertise and enhances career prospects in customer service, compliance, banking, and financial sectors.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer

Included in course price

Curriculum

5
sections
27
lectures
9h 30m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 An Overview of Customer Service 25:00
    • 3: Module 2 Strategies for Understanding Your Customers 19:00
    • 4: Module 3 The Customer-Focused Organisation 08:00
    • 5: Module 4 Creating Customer Service Strategy 13:00
    • 6: Module 5 Training & Development for Effective Customer Service 11:00
    • 7: Module 6 Building Strong Relationship With Customers 24:00
    • 8: Module 7 Communication in Customer Service 08:00
    • 9: Module 8 Handling Complaints 09:00

    • 10: Module 1 Understanding Money Laundering 11:00
    • 11: Module 2 The Process of Money Laundering 08:00
    • 12: Module 3 The UK Regulatory Framework 11:00
    • 13: Module 4 Risk Management and Money Laundering Deterrence 12:00
    • 14: Module 5 The Role of the Money Laundering Reporting Officer 15:00
    • 15: Module 6 Know Your Customer 16:00
    • 16: Module 7 Money Laundering Training 10:00
    • 17: Module 8 Retail Customer Identification 15:00
    • 18: Module 9 Corporate Customer Identification 12:00
    • 19: Module 10 Suspicious Conduct and Transactions 17:00
    • 20: Module 11 Unusual Transactions 09:00
    • 21: Module 12 Investigating Suspicions 21:00
    • 22: Module 13 Ongoing Monitoring 14:00
    • 23: Module 14 Tipping Off 06:00
    • 24: Module 15 Record Keeping 08:00

    • 25: Risk Management Course 4:18:00

    • 26: Final Assessment 06:00
    • 27: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Customer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer Screening

Our Customer Service: KYC & AML Techniques course offers comprehensive training on key compliance practices essential for effective customer screening and fraud prevention. Learn to implement KYC procedures, conduct customer due diligence, and monitor transactions to identify suspicious behaviour.

The course covers AML regulations, risk assessments, GDPR data protection, and industry best practices. It’s ideal for customer service professionals, compliance officers, and banking staff seeking to strengthen their knowledge of anti-money laundering controls.

Completion awards a recognised certificate, supporting career advancement in compliance and customer service roles.

Certificate of Achievement

Upon successful completion of theCustomer Service: KYC & AML Techniques to Ensure Compliance & Effective Customer Screening course, you will receive a Certificate of Achievement. This PDF certificate is completely free and available for instant download.

Who is this course for?

Designed for customer service professionals, compliance officers, banking staff, and financial sector workers aiming to develop expertise in KYC, AML compliance, and effective customer screening techniques.

Requirements

No prior qualifications required. Basic computer and English skills recommended. Suitable for customer service and compliance professionals seeking to enhance knowledge of KYC and AML through flexible online study.

Career path

Graduates can pursue roles such as Compliance Officer, Customer Service Agent, AML Analyst, Risk Analyst, Banking Officer, or KYC Specialist in financial and regulatory sectors.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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