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Customer Service in Fashion Shops Certificate

Be-a.co.uk

Summary

Price
£21 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Customer Service in Fashion Shops Course

In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels. Therefore, businesses that sell clothes and related accessories (or any other retail business) should always strive to improve their level of customer service. The kind of support a fashion shop accords its customers can either improve or reduce their shopping experience. Generally, that also explains the essence of customer service in retail at large. This course is divided into four short modules to help you understand customer service, whether you want to open a fashion shop or work in support.

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

What You Will Learn:

  • The definition of customer service
  • Choosing the right customer service channels
  • Important customer service skills
  • Why good customer service improves the customer shopping experience
  • How to deal with difficult customer service scenarios
  • Customer service measurement metrics
  • Qualities of good customer service
  • How to improve customer service and experience in online fashion shops

Benefits of Taking the Course

  • Taking the course will help you to:-
  • Understand what customer service is all about
  • Understand how to improve customer service in fashion shops
  • Determine if you want to work in customer service in the fashion industry
  • Understand what it takes to offer exceptional customer service
  • Understand the role of customer service in client satisfaction
  • Understand the benefits of offering high quality customer service

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
Related searches: Fashion courses, Online courses

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