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Customer Service in Event Management

Event Management Customer Service Unit Certificate With Study materials, tutor support and exam included


UK Professional Development Academy LTD

Summary

Price
Save 94%
£10 inc VAT (was £175)
Offer ends 11 July 2020
Study method
Online, self-paced
Duration
40 Hours
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

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Overview

Customer Service in Event Management

Understand Event Management Customer Service by taking UKPDA Customer Service event Management unit certificate. Event Management Customer Service Certificate Provide learner with opportunity to understand relation between customer service and event management and what is the importance of customer service in event management.

  • Understand selling the products and services according to the customer’s requirements.
  • Understand how to response difficult service and resolving customer complaints
  • Understand development of customer relationship and importance of team work in customer service.

CPD

10 CPD hours / points
Accredited by Step Ahead CPD

Course media

Description

Course Benefits

The following is included for online study with UKPDA

  • Course material include all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
  • Assessment resources accessible through our online learning platform 24/7.
  • A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online

Assessment

After studying through the training manual, Learner will have to attempt Final Assignment.

The Assignment Brief containing the different questions will be available on Learning Platform. You will be assessed by UKPDA’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’ and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.

All Written report(s) / Assessment(s)are online and are taken either through or after the course, these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.

Certificate of Completion (PDF format) = £29

Certificate of Completion (Hard-copy) = £40+ postage charges : local £9, international £14.

Who is this course for?

This course is intended for those learners who have keen interests in the field of Event Planning and Management. Professional men and women working in Event Management Industry can take this course for the improvement in their knowledge and skills. In addition to this, individuals struggling to enter in the industry of Event Management can also take this course.

Requirements

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language
  • Be age 16 years or above
  • Basic Knowledge of Information Communication Technologies for studying online

Career path

  • Event Manager
  • Event Planner
  • Resource Manager at Events

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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