Customer Service Higher Diploma Training Course

Customer Service

**4 Courses Bundle**

**FREE PR Course**FREE Communication Skills course **FREE COVID-19 Course

Certificate of achievement in Customer Service QLS Level 7. Additional CPD Accredited Customer Service Certificate with 200 CPD points available with no extra study. This Customer Service course comes with easy to understand e-learning study materials.

Endorsed Diploma of Achievement in Customer Service. This popular Level 7 Customer Service provides an insightful introduction to the world of high-quality customer service provision. Explore a breakdown of the fundamentals of quality customer service, along with how to consistently meet customers’ expectations and the potential consequences of poor customer service.

What Will I Learn From This Customer Service Diploma:

Key skills, talents and knowledge picked up along the way include:

• A detailed understanding of the importance of quality customer service
• The confidence to handle challenging customers and difficult situations
• Advanced telephone communication skills
• The ability to nurture and develop meaningful customer relationships
• The opportunity to climb the career ladder in a customer service setting

Why Students prefer this Customer Service Diploma from BOLC:

• Fully Endorsed Customer Service Course
• Specialist Tutors in Customer Service course
• Customer Service course does not expire till you successfully complete it
• The option to take study breaks at any time at no extra cost
• No deadlines, no time restrictions and no fixed schedules
• All required study materials and supporting documentation included as standard –
• no additional costs or expenses at any time.
• Online assessments to test your new skills and knowledge
• The opportunity to enhance and improve your CV and career prospects.
• The opportunity to study from any location in the world.

Superior Customer Service often divides successful businesses from those that struggle to survive. These days, the quality of the Customer Service you provide is every bit as important as both product quality and value for money.

Customer Service

In the business world, the quality of the Customer Service and organisation provides can determine whether it succeeds or fails. The modern consumer is showing growing preference to brands that focus on customer service as their key priority-over and above factors like product choice and even low prices.

This popular Customer Service Level 7 Diploma has been designed for anyone looking to excel in any customer service environment.

Study today for a brighter tomorrow and enjoy enhanced career prospects for life!

Customer Service

When studying for a Level 7 Customer Service with BOLC Courses, every candidate enjoys the following benefits:

1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
4. Complete access to recommend reference books, study aids and more via our extensive e-library.

** 3 Free Gifts included in Customer Service Course **

**FREE PR Course**

This Free PR course covers the following topics:

• Introduction to Public Relations
• Definitions of Public Relations
• The Public Relations Process
• Benefits of Public Relations

**FREE PR Course**

This Free Communication Skills covers the following topics:

• Introduction to Public Relations
• Elements in Public Relations
• The Public Relations Process
• Benefits of Public Relations
• Plus More

**FREE COVID-19 Course**

This Free Covid-19 course covers the following topics:

• What Are Coronaviruses?
• What is COVID-19?
• Is it a Cold, the Flu or COVID-19?
• How is the Coronavirus Transmitted?
• When to End Self-Isolation at Home
• Is There a COVID-19 Vaccine?
• What Happens Next?
• Plus More

**This offer ends soon**

Quality Licence Scheme

This Customer Service course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Customer Service

Course Outline

Our entry-level Customer Service Level 7 Diploma is delivered over the course of twenty insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module of Customer Service Level 7 Diploma.

Unit 1 - Customer Services : An Introduction

This Customer Service Unit covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Plus more

Unit 2 - Understanding Your Customers

This Customer Service Unit covers the following topics:

• Identifying Customer Expectations
• Benefits of Meeting Expectations
• Means of Identifying Customer Needs
• Triggers and Customer Needs
• Plus more

Unit 3 - The Customer-Focused Organization

This Customer Service Unit covers the following topics:

• Style Of Leadership
• Performance Management
• Coaching and Development
• Developing a Reward and Recognition Scheme
• Criteria for Rewards
• Plus more

Unit 4 - Creating Customer Service Strategy

This Customer Service Unit covers the following topics:

• Involvement of the Top Management
• The Role of the Manager and the Role of the Leader
• Important Areas of Focus for Customer Service Strategy
• Establishing a Customer-Focused Culture
• Plus more

Unit 5 - Implementing a Service Excellence Strategy

This Customer Service Unit covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus more

Unit 6 - Advance Training & Development for Effective Customer Service

This Customer Service Unit covers the following topics:

• Importance of Training and Development in Customer Service
• Identifying Training and Development Objectives
• Training and Development Methods
• Plus more

Unit 7 - Building Better Teams

This Customer Service Unit covers the following topics:

• Defining, Evaluating and Managing Teams
• The Stages of Team Development
• Plus More

Unit 8 - Concept of Empowerment & Ownership

This Customer Service Unit covers the following topics:

• Valued People Value Customers
• Myths about Empowerment
• Empowerment is Appropriate for All Organisations
• Developing a Set of Discretionary Awards
• Plus more

Unit 9 - Effective Communication

This Customer Service Unit covers the following topics:

• Importance of Effective Communication
• Developing A Communication Strategy
• Communication of Service Quality to the Internal Customer
• Training Material
• Plus more

Unit 10 - Active Listening

This Customer Service Unit covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process
• Plus More

Unit 11 - Building strong relationship with Customers

This Customer Service Unit covers the following topics:

• Incentives and Loyalty Schemes
• Operational CRM
• The Goal of CRM (Customer Relationship Management)
• The Primary Stages of the CRM Value Chain
• Plus more

Unit 12 - CRM (Customer Relationship Management)

This Customer Service Unit covers the following topics:

• Different Faces of CRM
• Privacy Issues
• Development of Customer Relationship Management Plan
• Strategies for Customer Retention
• Plus More

Unit 13 - The Right Way to Manage Unprofitable Customers

This Customer Service Unit covers the following topics:

• Dealing with Unprofitable Customers
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment
• Plus more

Unit 14 - Handling complaints

This Customer Service Unit covers the following topics:

• Performance Response Standards
• Complaints Analysis Reports
• Resolving Problems and Quality-Improvement Activities
• Plus more

Unit 15 - Conflict Resolution

This Customer Service Unit covers the following topics:

• Understanding Conflicts and Its Types
• Different Stages of Conflict
• The Role of Communication in Conflict Resolution
• Conflict Management

Unit 16 - Anger Management

This Customer Service Unit covers the following topics:

• The Assertiveness Formula
• Questioning Skills
• Other Ways of Managing Anger
• Relaxation Techniques

Unit 17 - Stress Management

This Customer Service Unit covers the following topics:

• Understanding Stress
• Strategies to Manage stress
• Time Management

Unit 18 - Time Management

This Customer Service Unit covers the following topics:

• Prioritising your Time
• Changing Our Perspective
• Setting Goals with SPIRIT
• Setting Up a Routine

Unit 19 - Telemarketing

This Customer Service Unit covers the following topics:

• Verbal Communication
• Exceptional Things About Telephone Sales
• Active Listening Skills
• Developing Your Script
• Pre-Call Planning

Unit 20 - Importance of Feedback in Customer Service

This Customer Service Unit covers the following topics:

• Barriers to Listening
• The Monitoring of Complaints and Compliments
• Self-Completion Questionnaires
• Measuring Customer Loyalty
• Plus more

Progression

Successful completion of this Customer Service course enables students to progress onto the following courses:

• Course in Customer Service
• Diploma in Customer Service

Customer Service

We’ve designed our Customer Service Advanced Diploma Level 7 with comprehensive flexibility and accessibility in mind. Suitable for anyone looking to build a rewarding career in customer service, both job seekers and existing members of the workforce alike could find this exclusive program invaluable. In addition, business owners and entrepreneurs could benefit from targeted customer service training, as could managers, supervisors and team leaders at all levels.

Customer Service

BOLC Courses is proud to offer a uniquely flexible approach to distance learning, open to candidates with the desire to succeed on a global basis. Our courses are free from the usual deadlines and time restrictions, with course materials accessible 24/7 via our innovative digital learning platform. Candidates are assisted from start to finish by their own personally-assigned tutors and all assignments and assessments can be completed remotely – no classroom exams or in-person meetings required.

Customer Service

With enrolment open Customer Service Diploma 365 days a year, why not take that first important step towards the career you know you’re capable of today?

Customer Service Diploma

There is no particular entry requirement.

Option 1

Customer Services Diploma QLS Level 7 endorsed by Quality Licence Scheme

Certificate Fee: £170 + postal charges

Option 2

Customer Services Diploma issued by BOLC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

BOLC Accredited Certificate

(PDF format)=£30

(Hard copy)=£150 + postal charges

*Postage Charges: National £9, International £15

Customer Service

Upon successful completion of our Customer Service, candidates may choose to pursue an extensive range of careers including:

• Customer Care Operator
• Customer Care Representative

Currently there are no Q&As for this course. Be the first to ask a question.