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Customer Service Helpdesk & Technical Support
Training Express Ltd

Free Functional Skills IT Level 2 Course | CPD Certified | Free PDF & Hard Copy Certificate | Free Retake Exam

Summary

Price
£19 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Hard copy certificate - Free
  • Digital certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
74 students purchased this course

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Overview

| Special Sales Discount: Free Functional Skills IT Level 2 Course |

Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.

So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!

Key Features of the Service Helpdesk & Technical Support Course :

  • CPD Accredited
  • Instant PDF certificate and hard copy included
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Certificates

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.

Service Helpdesk & Technical Support Course Curriculum

The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows:

***Service Helpdesk & Technical Support***

  • Module 01: Managing Interoffice Calls and Voicemail
  • Module 02: Aspects of Phone Etiquette
  • Module 03: Business Telephone Skills
  • Module 04: Building Rapport Over the Phone
  • Module 05: Inbound and Outbound Calls
  • Module 06: Active Listening and Managing Tough Callers
  • Module 07: Mail Services and Shipping
  • Module 08: Intra Organisation Dealings
  • Module 09: Problem-Solving over the Phone
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Relationship Management
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Learning outcomes

Upon completion of this Service Helpdesk & Technical Support course, you will learn:

  • Principles and methodologies of Service Helpdesk & Technical Support.
  • Customer Service Helpdesk & Technical Support best practices and techniques
  • Troubleshooting and problem-solving skills.
  • Communication and interpersonal skills.
  • Knowledge of hardware and software used in technical support.
  • Discover aspects of customer relationship management.
  • Familiarity with industry-specific technology and terminology.

Accreditation

All of our courses are fully accredited, including this Customer Service Helpdesk & Technical Support Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service Helpdesk & Technical Support.

Certification

Once you’ve successfully completed your course, you will immediately be sent a FREE digital & Printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course

Who is this course for?

This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.

For example:

  • Students
  • Job Seekers
  • Fresh graduates
  • Service Helpdesk Technician
  • Freelancer/ Entrepreneur

Requirements

Learners do not require any prior qualifications to enrol on this Customer Service Helpdesk & Technical Support Course. You just need to have an interest in Customer Service Helpdesk & Technical Support Course.

Career path

After completing this Customer Service Helpdesk & Technical Support Course you will have a variety of careers to choose from. The following job sectors of Customer Service Helpdesk & Technical Support Course are:

  • Service Helpdesk & Technical Support
  • Technical Support Engineer
  • IT Support Analyst
  • Technical Support Consultant
  • Customer Service Executive
  • IT Service Desk Analyst

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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