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Customer Service Fraud Officer Training
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Get a Free: (Office Skills for Customer Service) Course! Updated Materials | CPD Certified | Lifetime Access

Summary

Price
£21 inc VAT
Study method
Online
Duration
16 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion - Digital Certificate - £12.99
  • Certificate of Completion - Hard copy Certificate - £12.99
Assessment details
  • Customer Service Fraud Officer Training (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Fraud prevention is a critical concern for businesses and organisations across the UK, with reported fraud cases increasing by 25% in recent years. Customer service fraud officers play a vital role in detecting and preventing fraudulent activities, ensuring the security of both organisations and customers. This Customer Service Fraud Officer Training course equips you with the essential skills and knowledge needed to excel in this field.

The Customer Service Fraud Officer Training course covers key areas such as fraud prevention, detection, investigation, and UK legislation, ensuring you are well-prepared for various roles within the industry. In this Customer Service Fraud Officer Training course, you will gain expertise in identifying and managing fraud, implementing risk management strategies, and responding to fraud incidents.

Whether you are starting your career or looking to enhance your existing skills, this Customer Service Fraud Officer Training course offers the tools and insights you need. Join this Customer Service Fraud Officer Training course to advance your career as a Customer Service Fraud Officer and make a significant impact on fraud prevention and customer trust. Enrol today and take the first step towards a rewarding career in Customer Service Fraud Management.

★★★ Get An Additional Course as a Gift! ★★★

  • Gift Course : Office Skills for Customer Service

In this Customer Service Fraud Officer Training Course, you will:

  • Understand the role and responsibilities of a fraud officer.
  • Learn risk management strategies to mitigate fraud risks.
  • Identify different types of fraud and their characteristics.
  • Implement fraud prevention measures to protect organisations.
  • Develop skills to detect fraudulent activities effectively.
  • Gather and analyse evidence to support fraud investigations.
  • Respond to fraud incidents promptly and appropriately.
  • Conduct thorough investigations into suspected fraud cases.
  • Understand UK government legislation related to fraud and the court process.
  • Enhance customer service skills while handling fraud-related issues.

Certificates

Certificate of Completion - Digital Certificate

Digital certificate - £12.99

  • You will immediately get your CPD Accredited Digital Certificate for £5.99 (each).

Certificate of Completion - Hard copy Certificate

Hard copy certificate - £12.99

  • You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)

Shipping Charges:

  • Inside the UK: £3.99
  • International: £10.99

Assessment details

Customer Service Fraud Officer Training

Included in course price

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This Customer Service Fraud Officer Training course has several modules; each module is easy to understand and delivers to-the-point content. If you need any help with any module or have any questions while studying the course, your designated tutor will provide you with continuous assistance so that you can complete each lesson in the course successfully and swiftly.

Customer Service Fraud Officer Training Course Curriculum:

  • Module 01: Fraud & Fraud Officer
  • Module 02: Risk Management
  • Module 03: Types of Fraud
  • Module 04: Fraud Prevention
  • Module 05: Fraud Detection
  • Module 06: Fraud Evidence
  • Module 07: Fraud Response
  • Module 08: Investigations
  • Module 09: UK Government Legislation & Court Process

Certificate of Achievement

Certificate of Completion - Digital / PDF Certificate

After completing the Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99 (Each).

Certificate of Completion - Hard copy Certificate

  • You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)

Shipping Charges:

  • Inside the UK: £3.99
  • International: £10.99

Who is this course for?

This comprehensive course is tailored for individuals aspiring to delve into the intriguing world of fraud prevention, detection, and response, especially in a customer service landscape. This course suits those in the early stages of their risk management or financial services career, looking to specialise in fraud handling. Furthermore, current customer service professionals, legal professionals, or even security personnel who regularly interact with potential fraud scenarios may find this knowledge invaluable. Customer Service Fraud Officer Training also serves as a foundational course for anyone exploring the myriad facets of the fraud industry within the UK framework.

Please be informed that this course doesn't provide any formal qualification. To get qualified, you have to join programs such as -

  • Level 1 Award in Customer Service (RQF)
  • Level 1 Certificate in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Certificate in Customer Service (RQF)
  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Diploma in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service (RQF)

Requirements

This course has no prerequisite. Therefore, you don’t need any educational qualification or experience to enrol on this course.

Career path

This course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Like as:

  • Fraud Officer
  • Risk Manager
  • Fraud Investigator
  • Compliance Officer
  • Customer Service Manager
  • Financial Analyst
  • Security Consultant
  • Internal Auditor
  • Legal Advisor
  • Data Analyst

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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