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Customer Service for Fashion Shops - Level 2

Free E - Certificate Included | CPD & IAP Accredited | No Hidden Fee | No Additional Fee| Free COVID 19 Course


Global Edulink

Summary

Price
Save 93%
£12 inc VAT (was £199)
Offer ends 18 August 2020
Study method
Online, self-paced
Duration
30 Hours
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

7 students purchased this course

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Overview

A message to our learning community

With the current outbreak of Coronavirus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course

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Customer Service for Fashion Shops

Stand the chance to get a free Secretarial & PA Training when you enroll with us!!!

Access Global Edulink’s course to transform the way in which you approach fashion customer service

In this exciting course, you’ll learn what it takes to provide outstanding customer service for fashion shops. This profession has many desirable skill sets and benefits and includes understanding about the career of a personal shopper and the different types of personal shopping that exists, but with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it’s also important to know how to take account of, and cater to, your individual client’s unique fashion requirements. Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You’ll also receive valuable guidance to steer you within your career progression.

In addition, key to your customer service expertise will be learning about the many facets of consumer behaviour and how to excel in a customer service role. Learn also how to effectively attract customers to your shop. And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.

All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go beyond with their service.

With this flexible course from Global Edulink, a leading worldwide online training provider, you’ll have the opportunity to get the skills you need to work in the retail industry,

* Free e-certificate (No additional cost for e-certificates)

Why You Should Choose Global Edulink

  • 12 months Access to your course.
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • CPD and iAP accredited certificate upon successful completion
  • Tutor Support available Monday – Friday

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Curriculum : Customer Service for Fashion Shops

  1. Definition of a personal shopper
  2. Planning & analysis
  3. Fashion and trends
  4. Events and protocols
  5. Career guidance
  6. Understanding consumer needs
  7. Consumer attitudes
  8. Seduce customers with excellent service
  9. How to transform your business into a customer magnet
  10. Sales tips

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Method of Assessment:

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Having completed this course, you will be awarded the Customer Service for Fashion Shops by Global Edulink as well as a summary of the units learnt. This summary will include the specifics of the units you have learnt in the completed course. At the end of this course, you will be able to gain a professional qualification. Potential employers will view you as an asset and will recognize the level of commitment and skills you have displayed while studying this course.

Who is this course for?

  • Suitable for anyone working in a retail customer service role, at all levels of employment, who wishes to improve their service skills to ensure they’re constantly and consistently achieving and exceeding their customers’ needs and expectations. This includes all employees who deal directly with customers face-to-face or over the telephone.

Career path

  • Customer Care Advisor
  • Sales Associate
  • Garment Technologist
  • Visual Consultant

Questions and answers


No questions or answers found containing ''.


Jessica Royce asked:

Will I be able to understand the course thoroughly as an absolute beginner?

Answer:

Yes, Kindly note that this profession has many desirable skill sets and benefits and includes understanding about the career of a personal shopper and the different types of personal shopping that exists, but with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it’s also important to know how to take account of, and cater to, your individual client’s unique fashion requirements.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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