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Customer Service Excellence - Level 5 - CPD Accredited
Learndrive

Level 5 Course with Free Student ID Card and 5 Free Courses for Customer Service - Exam Available

Summary

Price
Save 24%
£15 inc VAT (was £19.99)
Offer ends 30 September 2026
Study method
Online, On Demand 
Course format
29 Videos (with subtitles and transcripts), 37 PDFs, 2 Articles and 1 Resource
Duration
7 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Course Completion Certificate and Transcript from Learndrive - Free
  • Reed Courses Certificate of Completion - Free
  • CPDQE Certificate and Transcript - £20
Additional info
  • Tutor is available to students
24 students purchased this course

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Overview

Customer Service Excellence - Level 5 Diploma

Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professionalism.

Courses Included in This Customer Service Bundle:

  • Main Course: Customer Service Excellence Level 5

5 Gift Courses:

  • 01: Customer Care 101
  • 02: Telephone Etiquette Masterclass
  • 03: Know Your Client (KYC)
  • 04: Receptionist Skills Training
  • 05: Email Writing Blueprint

Accreditation:

This Customer Service Excellence - Level 5 Diploma is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.

Exam:

The Customer Service Excellence Level 5 Course Comes with an MCQ Based Final Exam. The exam is not mandatory for obtaining your Free Reed LOD Certificate. But, you must pass the exam if you wish to obtain the Learndrive Certificate and transcript or order the CPDQE Certificate.

You also have a chance to win a Free Student ID Card, Order Enrolment Letter, Reference Letter or individual certificates for other courses in this bundle.

Certificates

Curriculum

This course contains

Format: 29 Videos (with subtitles and transcripts), 37 PDFs, 2 Articles and 1 Resource

Duration: 6h and 59m

    • 18: Customer Care in Customer Service Module 1 Part 1 04:15
    • 19: Customer Care in Customer Service Module 1 Part 2 04:16
    • 20: Customer Care in Customer Service Module 2 07:07
    • 21: Customer Care in Customer Service Module 3 04:38
    • 22: Enjoying The Course? 01:00
    • 23: Customer Care in Customer Service Module 4 07:45
    • 24: Customer Care in Customer Service Module 5 06:23
    • 25: Customer Care in Customer Service Module 6 06:52
    • 26: Order Certificate for Customer Care 101 Course 01:00

    • 27: Telephone Etiquette in Customer Service Module 1 07:04
    • 28: Telephone Etiquette in Customer Service Module 2 09:44
    • 29: Telephone Etiquette in Customer Service Module 3 Part 1 05:52
    • 30: Telephone Etiquette in Customer Service Module 3 Part 2 06:03
    • 31: Telephone Etiquette in Customer Service Module 4 08:00
    • 32: Telephone Etiquette in Customer Service Module 5 06:19
    • 33: Telephone Etiquette in Customer Service Module 6 Part 1 07:22
    • 34: Telephone Etiquette in Customer Service Module 6 Part 2 04:51
    • 35: Telephone Etiquette in Customer Service Module 7 08:12
    • 36: Order Certificate for Telephone Etiquette Masterclass 01:00

    • 37: KYC in Customer Service Module 1 10:00
    • 38: KYC in Customer Service Module 2 09:00
    • 39: KYC in Customer Service Module 3 10:00
    • 40: KYC in Customer Service Module 4 10:00
    • 41: KYC in Customer Service Module 5 09:00
    • 42: KYC in Customer Service Module 6 09:00
    • 43: KYC in Customer Service Module 7 10:00
    • 44: KYC in Customer Service Module 8 09:00
    • 45: KYC in Customer Service Module 9 09:00
    • 46: KYC in Customer Service Module 10 10:00
    • 47: Order Certificate for Know Your Client (KYC) Course 01:00

    • 48: Receptionist in Customer Service Module 1 10:00
    • 49: Receptionist in Customer Service Module 2 11:00
    • 50: Receptionist in Customer Service Module 3 11:00
    • 51: Receptionist in Customer Service Module 4 08:00
    • 52: Receptionist in Customer Service Module 5 09:00
    • 53: Receptionist in Customer Service Module 6 09:00
    • 54: Receptionist in Customer Service Module 7 09:00
    • 55: Receptionist in Customer Service Module 8 10:00
    • 56: Receptionist in Customer Service Module 9 10:00
    • 57: Receptionist in Customer Service Module 10 10:00
    • 58: Order Certificate for Receptionist Skills Training 01:00

    • 59: Customer Service: Email Communication 11:00
    • 60: Customer Service: Email Writing 10:00
    • 61: Customer Service: Email Management 11:00
    • 62: Customer Service: Email Etiquette 09:00
    • 63: Customer Service: Writing Errorless Emails 10:00
    • 64: Order Certificate for Email Writing Blueprint Course 01:00

    • 65: Order Your CPDQE Certificate and Transcript 01:00

    • 66: Congratulations! 01:18
    • 67: Unlock Your Certificate 01:00
    • 68: How to Obtain Reed LOD Certificate for Free? 00:12

Course media

Description

Learning Outcomes from this Customer Service Bundle:

  • Master excellence in Customer Service.
  • Apply Customer Service principles in telephone etiquette.
  • Become an expert Receptionist with a Customer Service focus.
  • Integrate KYC procedures for improved Customer Service.
  • Perfect Customer Service-oriented email writing skills.

Our Customer Service Excellence Level 5 Course will teach you advanced techniques and strategies to achieve excellence in Customer Service. We also have 5 gift courses in this bundle.

  • The First Gift Course is Customer Care 101. It will teach you how to provide great costumer care.

  • The Second Gift Course is Telephone Etiquette Masterclass. You will be able to master telephone communication skills crucial for superior Customer Service.

  • The Third Gift Course is Know Your Client (KYC). You will understand KYC principles to enhance personalization and effectiveness in Customer Service.

  • The Fourth Gift Course is ReceptionistSkills Training. This course will teach you how to develop front-line skills essential for receptionists, emphasising a Customer Service-centric approach.

  • The Fifth Gift Course is Email Writing Blueprint. Learn to craft professional, courteous, and effective emails that reflect high standards of Customer Service.

All the gift courses comes with FREE Final Exam.

Who is this course for?

This course will pave the way for higher study in the field of Customer Service. You can enrol on higher level Customer Service courses, such as:

  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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