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Customer Service Excellence Course


MLP Training

Summary

Price
£249 - £375 inc VAT
Payment options

Full payment to be made by delegate or employer

1-2 Delegates £375 +VAT per person
3-4... Read more

Study method
Classroom
Duration
1 Day, Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Location & dates

Location
Address
Bolholt Country Park Hotel
Bury
Lancashire
BL81PU

Overview

Customer Service Excellence Course

Attract More Customers, Increase Customer Retention & Increase Profits By Providing Customer Service Excellence.

Caring for your customer is directly related to the success of your business. This Customer service training will give you a deeper understanding of how your service meets your customer’s needs.

A happy customer returns again and again. Learn how to keep your customers happy and keep the business coming back for more.

Why not join us for the next one day course at The Bolholt County Park Hotel Bury BL8 1PU

Description

One Day Customer Service Excellence Course

Who sets your Customer Service Standards?

- You Do
- Your Customers Do
- And Your Competitors Do

Did you know:

You can use Service as a Strategic Advantage?
That given the choice between low price and low risk most people take low risk?
If you give High Service you are perceived as low risk and can get higher prices?
How to deliver outstanding service?

Why not join us on our next Customer Service Excellence Day and we will give you the skills to:

- Develop a Customer Focused team.
- Become a Customer Driven Business,
- Develop a Customer Focused team,
- Provide Outstanding Customer Service,
- Make every customer feel important,
- Set the standards in your industry,
- Out-service your competition and Grow Your Business on Repeat Business.
- Caring for your customer is directly related to the success of your business.

Customer service training will give you a deeper understanding of how your service meets your customer’s needs.

You will learn skills of verbal and non-verbal behaviour and an empowering attitude that will ensure excellence is achieved every time.

Customer care is not always about the front line. Internal customer service is the way staff within your organisation respect each other and meet each other’s needs. It is here where the culture of excellent customer care is created and developed.

This course will also explore the connection between your internal and external customers and how to balance their needs:

- Defining customer care
- Positive and negative customer service experiences
- Who are your customers?
- External and Internal customers
- The customer experience
- Creating excellent in customer service
- What assumptions do you make about them?
- Mapping the customer supply chain
- Linking internal teamwork and the external customer
- Managing expectations
- Communication skills
- Body language
- Face to face customer contact
- Telephone customer contact
- Email customer contact
- The ladder of loyalty
- Customers as your adverts
- How can you treat them better?

Trainer profile: Melanie Windle

Melanie Windle is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. Melanie has been involved in developing people for over 25 years. Her specialist areas of training are the personal development skills required for managing ourselves, managing others or being managed. She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally.

Why not join us on the next Customer Service Excellence course and book your place now?

Testimonials

"It worked for me"Don't just take our word for it, these are quotes from previous delegates:

“Very well presented, thought provoking and informative. Mick Stacey, Manchester City Council

‘Good balance of theory and activity to reinforce learning. Melanie clearly knew her subject and was able to offer examples that were relevant to the delegates. I was volunteered for the course but glad I came.’ Jane Simmons, CFBT.

‘Good course, excellent content, useful information, have taken a lot away with me. Thanks Melanie.’ Michael Reaney, LECO Instruments UK Ltd.

‘Training course was excellent. Went over lots of scenarios which helped you understand a lot more. I feel this will help me in my job and be very effective in the long term. The trainer explained things very well and kept the course interesting.’ Claire Sherrington, CFBT Education Services.

‘I really enjoyed the course and the way it involved many different tasks and activities. It also really got me looking at my colleagues as customers and the way in which I talk to customers. Very enjoyable and Melanie was a delight to spend the day with.’ Laura Lomas, LECO Instruments UK ltd.

‘Very informative and interesting course. Fully enjoyed it and came out of it with a sense of achievement. I also feel I am now ready to help my company grow and become better as a whole both internally and externally due to the content learnt on this course.’ Jim Drew, GH Brooks.

‘I believe today has proven to be very helpful and opened my eyes about customer service skills. I will definitely take away and use the skills I learnt about today. Thank you Melanie.’ Bill Noar, LECO Instruments UK ltd.

‘The course has certainly brought ‘customer awareness’ home, it has made me realise that I am also in the right job as customer care is required in all that I do. I am now aware and confident that my skills can be shared to my team members and that my personal perception of customer service is in fact customer service.’ Dawn Hamilton-Fishwick, FP Mailing North West Ltd.

‘Extremely informative and interesting course. Covered many areas that I wasn’t expecting. I think any part of a company would benefit from this whether they deal with customers direct or not.’ Lucy Hall, LECO Instruments.

Who is this course for?

All in Customer Service.

Career path

Customer Service Managers, Customer Service Administrator, Customer Service Assistant, Sales Advisors/Customer Service, Customer Service Agent, Customer Service Advisor, Customer Service Professionals

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