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Customer Service - Entry Level 3

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Strive Training

Summary

Price
Free
Study method
Online with live classes
Duration
2 weeks, Full-time
Qualification
Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
Regulated qualification What's this?
Additional info
  • Tutor is available to students

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Overview

Deliver effortlessly brilliant customer service. Our Entry Level 3 Customer Service course will give you the expertise to land and excel in your next job!

Qualification

Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

Regulated by Ofqual

Description

A City & Guilds qualification (Entry Level 3) will provide you with the skills and knowledge you need to excel in customer service, and help your CV stand out.

Customer Service is also an ideal starting point for those wanting to further advance their careers.

Course Length: This is a two week course

Course Dates: June 21, July 19

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Entry Level 3 Certificate for Induction to Customer Service

Certified Awarding Body: City & Guilds

How Home Learning Works: Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor: From 9:30am - 12:30pm and 1:30pm - 4:30pm.

Plus we'll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

Course Content

  • Understand the services or products offered by the organisation
  • Learn how to best serve customers – from dealing with queries to complaints
  • Know how to anticipate questions from customers
  • Learn the importance of active listening and clear communication with customers
  • Understand how using information from customers can contribute to better customer service
  • Learn how to dress to impress for a customer service job
  • Learn to effectively relate to both customers and colleagues
  • Discover the benefits of positive body language when dealing with customers and colleagues
  • Learn the organisational procedures for a particular customer service job
  • Know how to maintain good data security practices when delivering customer service
  • Become aware of good health and safety practices when delivering customer service
  • Understand the relevant external rules in a customer service job

Course Objectives:

By the end of this course, you’ll be able to:

  • Understand the role of customer service in an organisation and identify common customer service terms and processes
  • Deliver excellent customer service and avoid common missteps
  • Appropriately handle upset customers and how best to resolve complaints
  • Clarify details of queries or requests to support customer service delivery
  • Work effectively as part of a team to resolve problems

Who is this course for?

This qualification is 100% government funded if:

  • Are unemployed in receipt of benefit (Subject to eligibility)
  • On the 31st of August 2019, you were aged 19 or over
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification

Requirements

- Access to PC/laptop

- Must be able to commit to at least 3 hours of learning per day

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.