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Customer Service, Effective Communication Skills & Customer Relationship Management (CRM) cover image

Customer Service, Effective Communication Skills & Customer Relationship Management (CRM)
Apex Learning

Year-End Sale | 30-in-1 Bundle| CPD Certified | 300 CPD Points| Gifts: Hardcopy + PDF Certificate + SID (Worth 300)

Summary

Price
£149 inc VAT
Or £49.67/mo. for 3 months...
Study method
Online
Duration
150 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
300 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Assessment (included in price)
Additional info
  • Tutor is available to students

Overview

***Limited Time Offer***

★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £300 - Enrol Now! ★★★

Did you know that exceptional customer service can increase customer loyalty by 70%, according to UK studies? In today’s competitive market, businesses thrive on creating lasting customer relationships, and professionals with top-tier customer service and communication skills are in high demand. This bundle is designed to equip you with the skills needed to stand out in customer service roles and drive real business growth.

This course bundle covers vital areas such as the psychology of customer service, mastering customer insights, and effective communication skills. You'll also gain a deep understanding of CRM systems and how they transform customer service interactions into long-term relationships.

With flexible, 24/7 access, you can learn at your own pace while gaining invaluable skills that are critical for career advancement in customer service and communication.

This Bundle Consists of the following Premium courses:

  • ⇒ Course 01: Customer Service Management
  • ⇒ Course 02: Effective Communication Skills
  • ⇒ Course 03: Customer Relationship Management
  • ⇒ Course 04: Sales: Psychology of Customers
  • ⇒ Course 05: Retail Customer Service Training
  • ⇒ Course 06: Phone-Based Customer Service
  • ⇒ Course 07: Patient Customer Service Training
  • ⇒ Course 08: Mastering Customer Insights
  • ⇒ Course 09: Know Your Customer (KYC)
  • ⇒ Course 10: Consumer Rights Awareness
  • ⇒ Course 11: Corporate & Strategic Communication Skills for Managers
  • ⇒ Course 12: Communication Skills in Health and Social Care
  • ⇒ Course 13: Business English and Communication
  • ⇒ Course 14: Assertiveness Communication Skills using Positive Psychology
  • ⇒ Course 15: HR – Crisis Communication
  • ⇒ Course 16: Leadership & Management Diploma
  • ⇒ Course 17: Effective Listening Skills for Leaders
  • ⇒ Course 18: Telephone Skills Diploma
  • ⇒ Course 19: Telesales Executive Training
  • ⇒ Course 20: Conflict Resolution
  • ⇒ Course 21: Email Etiquette
  • ⇒ Course 22: Giving and Receiving Feedback
  • ⇒ Course 23: Emotional Intelligence and Human Behaviour
  • ⇒ Course 24: Problem-Solving and Decision Making
  • ⇒ Course 25: Cross-Cultural Awareness Training
  • ⇒ Course 26: Time Management
  • ⇒ Course 27: Stress Management
  • ⇒ Course 28: Negotiation Essential Skills – Level 3
  • ⇒ Course 29: Sales and Marketing Skills Level 3
  • ⇒ Course 30: Media and Public Relations

Learning Outcomes of this Bundle:

  • Master essential customer service and relationship management techniques.
  • Learn effective communication strategies for phone-based and retail customer service.
  • Develop conflict resolution skills, negotiation tactics, and emotional intelligence essential in customer service.
  • Understand CRM systems and how to leverage them for better customer service engagement.

Certificates

Digital certificate

Digital certificate - Included

You will get the PDF Certificate for the title course Phlebotomy Absolutely Free!

Other PDF Certificates are available for £9.99 each.

Hard copy certificate

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course Phlebotomy Diploma Absolutely Free! Other Hard Copy certificates are available for £14.99 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Assessment details

Assessment

Included in course price

CPD

300 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum of this Bundle:

Course 01: Customer Service Management

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Module Nine – Understanding When to Escalate

Course 02: Effective Communication Skills

  • Module 01: Introduction To Communication – Goals & Benefits
  • Module 02: Key Principles Of Communication
  • Module 03: We are Always Communicating
  • Module 04: Fundamentals Of Communication – Part 1
  • Module 05: Fundamentals Of Communication – Part 2
  • Module 06: Great Communication Tips – Part 1
  • Module 07: Great Communication Tips – Part 2
  • Module 08: Self-Talk & Powerful Language
  • Module 09: Miscommunication
  • Module 10: Still MORE Great Tips! Part 1
  • Module 11: Still MORE Great Tips! Part 2
  • Module 12: Still MORE Great Tips! Part 3
  • Module 13: Final Thoughts and Suggestions
  • Module 14: PROMO Communication (BEST)

=========>>>>> And 28 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificate: Free (Previously it was £9.99*30 = £299.7)

Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)

Who is this course for?

Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course.

Requirements

Our course is fully compatible with PC’s, Mac’s, laptops, tablets and Smartphone devices. There is no time limit for completing this course; it can be studied in your own time at your own pace.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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