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Customer Service Diploma

Accredited by CPD & iAP | FREE PDF Certificate Included | Unlimited Access for 365 Days | Quality Study Materials

Global Edulink


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£12 inc VAT (was £69)
Offer ends 15 December 2023
Study method
Online, self-paced
20 hours
Access to content
365 days
No formal qualification
20 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

54 students purchased this course

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Diploma in Customer Service

Are You Looking To Develop Your Customer Service Skills?

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service (USA Standards) will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

Please Note: This Course is Based on USA Standards.


20 CPD hours / points
Accredited by The CPD Certification Service

Course media


This Diploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 20 guided learning hours.


Module 01 : Customer Service Principles

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving Success

Module 02 : Customer Service Essentials

  • Customer Service Essentials

Module 03 : Setting Customer Service Goals and Objectives

  • Setting Customer Service Goals & Objectives

Module 04 : Communication Skills for Customer Service

  • Communication Skills for Customer Service

Module 05 : Customer Service Techniques

  • Customer Awareness
  • Building Teamwork for Customer Service

Module 06 : How to Manage Customer Service Team

  • Managing Customer Service Quality
  • Improving Service Delivery
  • What is Good Customer Service

Module 07 : Improving your Customer Service Leadership

  • Improving Your Customer Service Leadership

Module 08 : Leading Customer Service Team

  • Leading Customer Service Team

Module 09 : Team Working and Team Building

  • Team Working and Team Building

Module 10 : Handling Customer Complains

  • Handling Customer Complains

Module 11 : How to work with Unhappy Customers

  • Dealing with Angry Customers
  • Learning from Angry Customers

Module 12 : How to gain back lost Customers

  • How to Gain Back Lost Customers

Module 13 : Telephone Techniques

  • Telephone Techniques

Module 14 : Telephone Etiquette

  • Telephone Etiquette

Module 15 : Telephone Customer Service

  • Telephone Customer Service

Module 16 : Power of Telephone Courtesy

  • Power of Telephone Courtesy

Module 17 : Internal Customer Service

  • Internal Customer Service

Module 18 : Customer Service at Call Centres

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

Module 19 : Social Intelligence

  • Social Intelligence

Module 20 : Negotiation Skills

  • Negotiation Skills

Module 21 : Time Management

  • Time Management

Module 22 : Work Life Balance

  • Work Life Balance

Module 23 : Stress Management at Workplace

  • Stress Management at Workplace

Module 24 : Safety in the Workplace

  • Safety in the Work Place

Method of Assessment:

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded Leve 3 Diploma in Customer Service.

Who is this course for?

  • This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects


  • This course requires no formal prerequisites and this certification is open to everyone

Career path

  • Call center manager – £29,817 per annum
  • Customer Service Team Leader – £23,141 per annum
  • Customer service Advisor – £17,131 per annum
  • Hotel Manager – £26,723 per annum
  • Sales Manager – £32,687 per annum

Questions and answers

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Manchesterlad81 asked:

Can you gain a Diploma for this course, and how many credits can you receive from this course?


Dear Manchesterlad81, Thank you for your query. Kindly note that this is a Diploma Level course and you will be given an e-Certificate in Diploma in Customer Service upon successful completion. You will also receive 16 CPD points after the completion of the course. Hope this helps. Please feel free to contact if you have any further clarifications, we will be happy to assist. Regards, Student Support Team

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.