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Customer Service Diploma

Level 3 Diploma in Customer Service Practice | Instant Access to Course Videos


Study365

Summary

Price
Save 75%
£49 inc VAT (was £199)
Offer ends 23 August 2019
Study method
Online, self-paced
Duration
18 Hours
Qualification
Level 3 Diploma in Customer Service Practice
Professional What's this?
Additional info
  • Exam(s) / assessment(s) not included in price & must be purchased separately
  • TOTUM card is included in price What's this?

1 student purchased this course

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Overview

Why is customer service integral to every organisation? And how can you deliver outstanding customer service to not only keep your current customers happy, but to acquire new ones? This is what the Diploma in Customer Service Practice – Level 3 aims to do. The more a company focuses on providing exceptional customer service, the closer they will get to their goal of growth and development. It is not just about meeting customer demands, but exceeding them. The course is an introduction to the core rules of customer service, how it will establish a solid reputation and the success that will follow naturally.

The course contains important topics such as the concepts of customer service, how to handle customer queries, how to resolve queries, monitor customer feedback and focus on customer retention. It is an in-depth course that will give you the necessary training to have a career in customer service.

Customer service is an in-demand skills and qualifying in the Diploma in Customer Service Practice – Level 3 will take you closer to exciting employment opportunities. Customer service is not just about providing great service but helping to enhance your business image. It is a recognised qualification that will make you marketable to potential employers.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Study 365 has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Study 365 to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Qualification

Level 3 Diploma in Customer Service Practice
Awarded by ABC Awards

Course media

Description

Learning Outcomes

  • Have a clear understanding of the roles and responsibilities of providing great customer service.
  • Learn the fundamental concepts of what it takes to provide exceptional customer service in an organisation.
  • Apply customer service best practices.
  • Learn how to communicate with customers effectively.
  • Handle customer complaints and queries efficiently.
  • Monitor customer feedback appropriately.
  • Learn what it takes to turn a one-time customer into a repeat customer.

Course Curriculum

1: Customer Service And Rules & Regulations

2: Effective Communication With Customers

3: Good First Impression

4: Dealing With Questions And Queries

5: Having A Good Relationship With Customers

6: Gain Valuable Feedback And Generating Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Certification

ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Awarding Body

Combining over 180 years of expertise, ABC Awards and Certa awards have set the standards by providing high quality vocational qualifications across a wide range of industries, along with excellent customer service and quality standards.They are also renowned for offering regulated qualifications for all ages and abilities post – 14, which are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Practice exams to ensure you are 100% ready
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Who is this course for?

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service

Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Career path

  • Customer Service Manager – £27,820 per annum
  • Customer Service Supervisor – £19,558 per annum
  • Customer Service Officer – £17,922 per annum
  • Hotel Receptionist – £7.37 per hour
  • Public Relations Coordinator – £24,889 per annum

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