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Customer Service Diploma

Free E - Certificate Included | CPD & IAP Accredited | Access for 365 days | No Hidden Fee | No Additional Fee


1 Training

Summary

Price
Save 96%
£12 inc VAT (was £399)
Offer ends 12 June 2020
Study method
Online, self-paced
Duration
72 Hours
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

127 students purchased this course

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Overview

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.

This Customer Service Diploma will be the ideal solution and the easiest course you will experience. We will offer you the opportunity to study 24/7 wherever you are in the world. This course is opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

  • Free E-certificate (No additional cost for E-certificates)

Why should I choose 1Training?

  • Free both e-certificate and printed certificate
  • Accredited qualification
  • Excellent quality video tutorials
  • Get Tutor support Monday-Friday
  • Get one year's access to the course
  • Get support by phone, live chat, and email
  • Join our friendly online learning platform
  • Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

What skills am I going to get from this course?

  • By enrolling to this course, you’ll identify the benefits of great customer service.
  • In this course, you’ll recognize barriers to the delivery of outstanding customer service.
  • This course will teach you about different customer behaviour styles.
  • On completion of this course, you’ll learn how to measure customer satisfaction level.
  • Having this course, you’ll become masters of customer service techniques.
  • Logging in to this course, will develop your telephone etiquettes and techniques.
  • In this course, will gain your techniques for dealing with angry customers.
  • At the end of this course, you’ll develop a personal action plan to improve your customer service skills.

Course Duration:

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

1. CUSTOMER SERVICE PRINCIPLES

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving
  • Success of Customer Service
  • Exercise Files- Customer Service Principles

2. CUSTOMER SERVICE ESSENTIALS

  • Customer Service Essentials

3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES

  • Setting Customer Service Goals & Objectives

4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE

  • Communication Skills for Customer Service

5. CUSTOMER SERVICE TECHNIQUES

  • Customer Awareness
  • Improving Your Customer Service Leadership
  • Building Teamwork for Customer Service
  • Exercise Files- Customer Service Techniques

6. HOW TO MANAGE CUSTOMER SERVICE TEAM

  • Managing Customer Service Quality
  • Improving Service Delivery
  • What is Good Customer Service
  • Exercise Files- How to Manage Customer Service Team

7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP

  • Improving Your Customer Service Leadership

8. LEADING CUSTOMER SERVICE TEAM

  • Leading Customer Service Team

9. TEAMWORKING AND TEAM BUILDING

  • Team Working and Team Building

10. HANDLING CUSTOMER COMPLAINS

  • Handling Customer Complains

11. HOW TO WORK WITH UNHAPPY CUSTOMERS

  • Dealing with Angry Customers
  • Learning from Angry Customers
  • Exercise Files- How to Work with Unhappy Customers

12. HOW TO GAIN BACK LOST CUSTOMERS

  • How to Gain Back Lost Customers

13. TELEPHONE TECHNIQUES

  • Telephone Techniques

14. TELEPHONE ETIQUETTE

  • Telephone Etiquette

15. TELEPHONE CUSTOMER SERVICE

  • Telephone Customer Service

16. POWER OF TELEPHONE COURTESY

  • Power of Telephone Courtesy

17. INTERNAL CUSTOMER SERVICE

  • Internal Customer Service

18. CUSTOMER SERVICE AT CALL CENTRES

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

19. SOCIAL INTELLIGENCE

  • Social Intelligence

20. NEGOTIATION SKILLS

  • Negotiation Skills

21. TIME MANAGEMENT

  • Time Management

22. WORK LIFE BALANCE

  • Work Life Balance

23. STRESS MANAGEMENT AT WORKPLACE

  • Stress Management at Workplace

24. SAFETY IN THE WORK PLACE

  • Safety in the Work Place

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate.

Who is this course for?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Secretary or Assistant for a company director
  • New or Temporary staff
  • Office Administrators & Office managers
  • Office clerk, Marketing assistant or Marketing manager
  • Customer service team member or supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales or Hotel manager

Requirements

You’ll need a computer or tab with an internet connection and it’s better to have a notepad and a pen with you.

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager
  • Customer Service Manager

Questions and answers


No questions or answers found containing ''.


langat asked:

kindly i am interested and would like to pursue the course please how would i start it straight away and get certification

Answer:

Dear langat Thank you very much for your query. Please click on the Add to basket button and enroll online. Hurry up to grab the discount, As it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Lynne F asked:

It states that the exam cost is not included in the price, how much will the exam cost?

Answer:

Dear Lynne Thank you very much for your query. At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course. Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Sarah asked:

Considering a career in mortgage advise would this be a good course to study alongside that?

Answer:

Dear Sarah Thank you very much for your query. This is a good course for you to gain knowledge and a qualification in csutomer service. Please refer the points displayed under "Whom is this for" and the "career path". As any business field involves in customer service this is an ideal course for you. Hurry up to grab the discount as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Yoli asked:

Q1. Is this level 3 course?. Q2 How much to be paid for hard copy certificate after completion of this course?

Answer:

Dear Yoli Thank you very much for your query. Yes its is a level 3 course ,Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.Hurry up to grab the discount as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Alison asked:

I'm an invigilator within HE starting additional work with regards to testing international students level of English. Is this course suitable?

Answer:

Dear Alison Thank you for your query. This course is for College or University student & graduates,Personal assistant & Receptionist,Secretary or Assistant for a company director,Office Administrators & Office managers,Office clerk, Marketing assistant or Marketing manager,Customer service team member or supervisor,Customer Service Team Leader or Customer Relations Advisers. By enrolling to this course, you’ll learn how to measure customer satisfaction level. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Diana asked:

How much does the resit cost?

Answer:

Dear Diana Thank you very much for your query. A re sit costs £10. The offer ends today, so hurry up and get the discount as you will receive 24/7 access for 365 days. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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