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Customer Service Diploma with KYC & Email Writing - CPD Certified
Skill Arts

Customer Rapport | CRM | Defusing Techniques | Customer Management | Lifetime Access | Easy Refund

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Accredited Certificate of Completion From SkillArts - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

Customer Service Diploma with KYC & Email Writing - CPD Certified?

  • 90% of UK consumers say that good customer service is important to them when making a purchase decision
  • Nearly three out of five global consumers report that good customer service is vital for them to feel loyalty toward a brand
  • 83% of UK consumers are willing to pay more for products and services from companies that offer excellent customer service

Course Included:

  • Course 01: Customer Service
  • Course 02: Know Your Client (KYC)
  • Course 03: Writing Effective Email at Work

Learning Outcomes:

  • Apply Customer Service principles effectively.
  • Analyse KYC procedures for Customer Service.
  • Know Retail Management Strategies for Customer Service.
  • Evaluate and propose solutions for Customer Service challenges.
  • Apply KYC principles in Customer Service.

CPDQE Accreditation

This Customer Service Diploma Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Dual Certificates

After completing this Customer Service Diploma Course, you will receive a course completion certificate from Reed. Also, you will receive an accredited certificate from SkillArts.

Certificates

Accredited Certificate of Completion From SkillArts

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

8
sections
34
lectures
3h 59m
total

    • 1: Customer Service: Basics of Customer Service 04:15
    • 2: Customer Service: Benefits of Good Customer Relationship 04:16
    • 3: Customer Service: Module 01 MCQ 01:00

    • 4: Customer Service: Providing Great Customer Care Service 07:07
    • 5: Customer Service: Module 02 MCQ 01:00

    • 9: Customer Service: Customer Management 07:45
    • 10: Customer Service: Module 05 MCQ 01:00

    • 11: Customer Service: Building Customer Rapport 06:23
    • 12: Customer Service: Module 06 MCQ 01:00

    • 13: Customer Service: Greeting Customers Professionally 06:52
    • 14: Customer Service: Module 07 MCQ 01:00

    • 15: Customer Service: Introduction to KYC.edited.docx - _ 10:00
    • 16: Customer Service: Regulations and Compliance.edited.docx - _ 09:00
    • 17: Customer Service: Understanding Customer Due Diligence.edited.docx - _ 10:00
    • 18: Customer Service: KYC Methods.edited.docx - _ 10:00
    • 19: Customer Service: Anti-Money Laundering and Terrorist Funding.edited.docx - _ 09:00
    • 20: Customer Service: Client Risk Rating and Due Diligence Level.edited.docx - _ 09:00
    • 21: Customer Service: Business-Specific KYC Procedures.edited.docx - _ 10:00
    • 22: Customer Service: In-Depth Identifying and Understanding the Client 09:00
    • 23: Customer Service: KYC in Record, Suspicion, and Awareness.edited.docx - _ 09:00
    • 24: Customer Service: Review and Future of KYC.edited.docx - _ 10:00

    • 25: Customer Service: Introduction to Professional Email Communication 11:00
    • 26: Customer Service: Fundamentals of Effective Email Writing 10:00
    • 27: Customer Service: Organising and Managing Your Emails 11:00
    • 28: Customer Service: Email Etiquettes and Developing Your Style 09:00
    • 29: Customer Service: Writing Error-free Emails 10:00
    • 30: Customer Service: Structuring Your Emails for Effectiveness 08:00
    • 31: Customer Service: Writing Different Types of Professional Emails 10:00
    • 32: Customer Service: Adapting Emails to Cultural Contexts and Audience 09:00
    • 33: Customer Service: Advanced Email Techniques 08:00
    • 34: Customer Service: Best Practices and Future Trends in Email Writing 09:00

Course media

Description

Customer Service, KYC & Email Writing Diploma Course Syllabus:

  • Customer Service Excellence: Introduction To Customer Care
  • Mastering Customer Service: Providing Great Customer Care Service
  • Customer Service Model & Defusing Techniques
  • Proactive Customer Management in Customer Service
  • Building Customer Rapport for Exceptional Service
  • Professional Greetings in Customer Service
  • Understanding Customer Needs and Expectations
  • Customer Relationship Management in Customer Service
  • Creating a Customer-Focused Organisation
  • The Benefits of a Customer-Centred Approach
  • World-Class Customer Service Techniques
  • The Power of Empathy in Customer Service
  • The Role of Call Centre Agents in Customer Service
  • Grow Service Model for Enhanced Customer Interaction
  • Effective Defusing Techniques in Customer Service
  • Key Elements of Proactive Customer Management
  • The Role of a Customer Service Manager
  • Strategies for Maintaining Customer Rapport
  • The Crucial First Impression in Customer Service
  • Essential Tips for Greeting Customers
  • Empathising with Customers for Customer Service Better Service
  • The Importance of Listening in Customer Service

Who is this course for?

  • Customer Service Representative
  • Customer Service Executive
  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor
  • Customer Service agent

This course will pave the way for higher study in the field of . You can enrol on higher level courses, such as:

  • Level 2 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 2 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 Diploma in Customer Service Management

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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