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Customer Service Diploma Level 3

Enquire Now for £50 off | Expert tutors, Course and Certificate all inclusive - Study at home via Online or Paper study

NCC Home Learning

Summary

Price
£368 inc VAT
Finance options

Apply now via Reed to get a discount on this course
12 month interest-free payment plan available
Study method
Distance learning
Duration
200 hours · Self-paced
Qualification
No formal qualification
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • QLS Certificate of Achievement - Free
Additional info
  • Tutor is available to students
  • TOTUM card available but not included in price What's this?
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Overview

Learn all of the skills necessary to thrive in the creative writing landscape with this broad-based Creative Writing Diploma. With this course, you will learn a structured step-by-step process from beginning to end, discover varied texts and genres and build your overall confidence in all kinds of writing. From radio plays and writing for children to scriptwriting for television and screenplays, after undertaking this course you will be equipped with the professional knowledge necessary to write with ease.

This course is perfect for those who are talented writers and wish to enhance their current knowledge with a formal qualification, or those who would like to develop foundational knowledge to help them better their writing techniques. Discover your passion for writing today with a Level 3 Creative Writing Diploma today.

Achievement

Certificates

QLS Certificate of Achievement

Hard copy certificate - Included

Description

Modules

  • Module 1: Understanding customer service
  • Module 2: Knowing the customer service rules
  • Module 3: Making customer service personal
  • Module 4: Improving the customer relationship
  • Module 5: Monitoring and solving customer service problemsModule 6: Processing customer service complaints
  • Module 7: Working with others to improve customer service
  • Module 8: Promoting continuous improvement in customer service
  • Module 9: Developing customer service skills

Duration study load

  • 200 hours

Entry requirements

  • No previous knowledge required

Course features

  • 12 months expert tutor support
  • Certificate of completion
  • Once enrolled you will be eligible to apply for a TOTUM PRO student card to enjoy a variety of student discounts across the UK

Professional recognition

  • This course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria.

Assessment

Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.

Requirements

No previous experience or knowledge is required to apply for this course. You can choose when to start the course at any point up to 12 months from initial registration with complete tutor support.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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