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Customer Service Diploma Level 2
Online Training Academy

CPD approved | 5 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 30 CPD Points

Summary

Price
£19.50 inc VAT
Study method
Online, On Demand
Duration
0.7 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Certificate - Free - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
29 students purchased this course

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Overview

Updated in January 2026

Special Offer: [ Get Free Courses & Free Ebooks ]

Want a job where you make a real difference in people's day? Our "Customer Service Diploma Level 2" course will give you the skills to shine when helping customers!

You'll learn about:

  • The absolute must-knows for great customer service.
  • The special qualities that make customer service amazing.
  • How to connect with customers and keep them happy.
  • Clear and friendly ways to talk to anyone who needs help.
  • Simple steps to take when a customer has a problem.
  • How to be a problem-solving whiz, even on the phone.
  • Easy tips to make your customer service skills even better.

The basic yearly salary for a Customer Service Representative (CSR) in the UK in 2025 typically ranges from £18,000 to £28,000.

This course breaks everything down so it's easy to understand and use. If you're looking to start a career where you help people and feel good about it, this is the perfect place to begin. Join us and become a customer service expert!

Free Bonus Courses

  • âž½ Course 01: Communication Skills Training
  • âž½ Course 02: Career Development Training
  • âž½ Course 03: Time Management
  • âž½ Course 04: Level 3 Diploma in Project Management
  • âž½ Course 05: Leadership Skills

Key Features:

This Level 2 Certificate in Customer Service (CPD) Course Includes:

  • This Customer Service Course is CPD Accredited
  • Free Certificate from Reed
  • Level 2 Certificate
  • Developed by Specialist
  • Lifetime Access

Certificates

CPD Certificate - Free

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
9
lectures
0h 40m
total

Course media

Description

Level 2 Certificate in Customer Service (CPD) Course Curriculum :

  • Module 01: Fundamentals of Customer Service
  • Module 02: Qualities of Effective Customer Service
  • Module 03: Relationship Management of Customers
  • Module 04: Effective Communication with Customers
  • Module 05: Managing and Resolving Customer Complaints
  • Module 06: Telephone-based Problem Solving
  • Module 07: Enhancing Customer Service Skills

Learning Outcomes:

  • Identify key elements of effective customer service.
  • Apply principles for delivering exceptional customer service experiences.
  • Implement strategies for successful customer relationship management.
  • Demonstrate effective communication skills with customer service.
  • Navigate and resolve customer complaints with confidence.
  • Employ problem-solving techniques for phone-based customer interactions.

Certification

After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate.

Who is this course for?

Level 2 Certificate in Customer Service (CPD) course is suitable for:

  • Aspiring customer service professionals seeking fundamental knowledge.
  • Individuals aiming to enhance their customer service skills.
  • Those interested in mastering effective communication with customers.
  • Professionals desiring to manage and resolve customer complaints.
  • Anyone pursuing proficiency in telephone-based problem-solving in customer service.

NB: This is not a regulated course. To get a regulated course, you can choose:

  • Level 1 Certificate in Customer Service (RQF)
  • Level 2 Certificate in Customer Service (RQF)
  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF)

Requirements

This course is open to all.

Career path

Customer Service course opens a range of job offers in the UK, including:

  • Customer Service Advisor - £20K to 24K/year.
  • Front Desk Receptionist - £20K to 24K/year.
  • Customer Support Specialist - £20K to 24K/year.
  • Customer Service Representative - £18K to 24K/year.
  • Retail Sales Assistant - £16K to 22K/year.
  • Call Centre Operator - £17K to 25K/year.
  • Hotel Receptionist - £17K to 23K/year.

Questions and answers

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Reviews

4.6
Course rating
90%
Service
90%
Content
100%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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