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Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

CPD Accredited Diploma + 5 FREE Premium Courses + Free PDF Certificate + Get Instant & Lifetime Access

NextGen Learning


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£12 inc VAT (was £15)
Offer ends 25 July 2024
Study method
Online, On Demand What's this?
2.4 hours · Self-paced
No formal qualification
60 CPD hours / points
  • Reed courses certificate of completion - Free
  • CPD Quality Standard Certificate - £4.99
  • CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) - £9.99
Additional info
  • Tutor is available to students

117 students purchased this course

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Need skills for the ultimate customer satisfaction? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales and Marketing course is here to help you break all the barriers!

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Customer Service, Sales and Marketing. This Customer Service is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.

5 FREE Courses with this Customer Service, Sales and Marketing course are:

  • Course 01: Communication Skills
  • Course 02: Sales and Marketing
  • Course 03: Podcasting Fundamentals
  • Course 04: Growth Hacking
  • Course 05: Conflict Management

What will make you stand out?

On completion of this online Customer Service, Sales and Marketing course, you will gain:

  • CPD QS Accredited
  • After successfully completing the Customer Service, Sales and Marketing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.
  • Lifetime access to the whole collection of learning materials.
  • The online test with immediate results
  • You can study and complete the course at your own pace.

We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Customer Service, Sales and Marketing course, you will get exclusive training, which will enable you to stand out in this competitive market.

However, the Customer Service, Sales and Marketing course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets.


Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

CPD Quality Standard Certificate

Digital certificate - £4.99

CPD Quality Standard Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99

Hardcopy Transcript: £9.99


60 CPD hours / points
Accredited by CPD Quality Standards


2h 26m

Course media


This course offers a deep dive into the essential skills and strategies for exceptional customer service across various platforms. Designed for customer service professionals at all levels, from foundational principles to empower participants to enhance customer interactions, increase satisfaction, and drive business growth. Additionally, the program includes free supplementary courses that expand critical complementary skills in communication, sales, marketing, and more.


  • Module 01: Who We Are and What We Do
    Kick off your journey by understanding the foundational principles of customer service, the role of customer service in an organization, and how it contributes to overall success.

  • Module 02: Establishing Your Attitude
    Learn how the right mindset can influence customer interactions positively, exploring techniques for maintaining a constructive and engaging attitude, even under pressure.

  • Module 03: Identifying and Addressing Customer Needs
    Focus on the skills needed to accurately identify what customers truly need and how to effectively meet these needs to enhance satisfaction and loyalty.

  • Module 04: Generating Return Business
    Discover strategies for encouraging customers to return through excellent service and building lasting relationships that foster loyalty and word-of-mouth promotion.

  • Module 05: In-Person Customer Service
    Develop face-to-face communication skills crucial for delivering outstanding service directly to customers in a personal setting.

  • Module 06: Giving Customer Service over the Phone
    Master the nuances of telephone etiquette and effective communication techniques to provide stellar customer service in phone interactions.

  • Module 07: Providing Electronic Customer Service
    Delve into the best practices for handling customer service via email, chat, and social media, ensuring consistency and quality across all digital platforms.

  • Module 08: Recovering Difficult Customers
    Learn how to handle challenging situations and turn dissatisfied customers into opportunities for improvement and relationship building.

  • Module 09: Understanding When to Escalate
    Gain insights on the critical decision-making process of when and how to escalate customer issues to higher authorities without diminishing the customer's experience.

Free Courses:

  • FREE Course 01: Communication Skills
    Enhance your ability to communicate effectively in all business contexts, focusing on clarity, empathy, and assertiveness.

  • FREE Course 02: Sales and Marketing
    Explore basic sales techniques and marketing strategies to complement your customer service skills, driving growth and customer engagement.

  • FREE Course 03: Podcasting Fundamentals
    Learn the basics of setting up, recording, and publishing podcasts to enhance your digital presence and connect with a broader audience.

  • FREE Course 04: Growth Hacking
    Dive into innovative, low-cost strategies for business growth that leverage creativity, analytical thinking, and social metrics.

  • FREE Course 05: Conflict Management
    Develop skills to effectively manage and resolve conflicts within your team or with customers, ensuring a harmonious and productive work environment.

Progression: You can further enrol in -

  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Certificate in Customer Service (RQF)
  • Level 3 Diploma in Customer Service (RQF)
  • Certificate in Know Your Customer & Customer Due Diligence
  • Level 3 Diploma for Customer Service Skills (RQF)
  • Level 1 Award in Customer Service (RQF)
  • Level 1 Certificate in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Certificate in Principles of Customer Service

Who is this course for?

Is This Customer Service, Sales and Marketing Course the Right Option for You?

Thiscourse is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.


Without any formal requirements, you can delightfully enrol in this Customer Service, Sales and Marketing course.

Career path

By completing this comprehensive course, you can pick any one of the following career paths:

  • Customer Service Manager
  • Customer Service Assistant
  • Corporate Communications Specialist
  • Sales Assistant
  • Sales Account Manager
  • Customer Relationship Management (CRM)
  • Executive
  • Business Development Representative

Questions and answers

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Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.