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Customer Service Diploma (Level 2 & 3) - CPD Certified

CPD Certified| Free PDF Certificate | Lifetime Access | Learner Support | No Hidden Fees | 100% Success Rate

Solo Training

Summary

Price
£23.99 inc VAT
Study method
Online, On Demand What's this?
Duration
3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Overview

Step up your customer service game with the Customer Service Diploma (Level 2 & 3)! This course is perfect for anyone looking to improve their skills or start a career in customer service. From foundational knowledge to advanced strategies, you'll gain the expertise to handle customer interactions professionally and efficiently, ensuring customer satisfaction and loyalty.

Why enroll in this course?

  • Comprehensive Learning: Learn key skills in communication, conflict resolution, and service delivery.
  • Industry-Recognized Qualification: Boost your career prospects with a respected diploma.
  • Practical Skills: Apply your learning through case studies and role-play scenarios.
  • Flexible Access: Study at your convenience with 24/7 access to all course materials.

Excel in customer service and enhance your career opportunities—enroll today!

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

1
section
6
lectures
3h 3m
total

    • 1: Module 1 _Introduction to Customer Service & CRM 42:00 PDF
    • 2: Module 2 _Customer Service Techniques and Strategies 38:00 PDF
    • 3: Module 3 Customer Relationship Management (CRM) Systems 23:00 PDF
    • 4: Module 4 Customer Service Metrics and Performance Evaluation 21:00 PDF
    • 5: Module 5 _Creating a Customer Service Culture for Success 24:00 PDF
    • 6: Module 6 Customer Service in a Digital Age 35:00 PDF

Course media

Description

Course Name:Customer Service & CRM

Course Structure:

Module 1 :Introduction to Customer Service & CRM

  • Importance of customer service in business success
  • Understanding CRM and its role in enhancing customer experiences

Module 2 :Customer Service Techniques and Strategies

  • Handling customer inquiries and complaints
  • Problem-solving and conflict resolution
  • Providing exceptional customer service in various channels (phone, email, chat, in-person)

Module 3 :Customer Relationship Management (CRM) Systems

  • Introduction to CRM systems and their benefits
  • Implementing and managing a CRM system
  • Using CRM data to enhance customer experiences and drive business growth

Module 4 :Customer Service Metrics and Performance Evaluation

  • Key performance indicators (KPIs) for customer service
  • Monitoring and measuring customer satisfaction and loyalty
  • Continuous improvement strategies based on customer feedback

Module 5 :Creating a Customer Service Culture for Success

  • Developing a customer service vision and mission
  • Training and empowering employees to deliver exceptional service
  • Reward and recognition programs for customer service excellence

Module 6 :Customer Service in a Digital Age

  • Leveraging technology for customer service excellence
  • Managing customer interactions in digital channels (social media, online chat)
  • Personalization and customization in digital customer service

Module 7 :Handling Difficult Customer Situations

  • Dealing with irate or demanding customers
  • Managing customer expectations and delivering bad news
  • Turning customer complaints into opportunities for positive experiences

Who is this course for?

This course is designed for individuals seeking to excel in customer service and customer relationship management (CRM). It's ideal for aspiring professionals, service representatives, or anyone interested in honing their skills in delivering exceptional customer experiences. Whether you're starting your career or looking to enhance your existing skill set, this course equips you with the knowledge and strategies needed to succeed in customer-centric roles. Gain expertise in CRM systems, communication, problem-solving, and customer engagement. This course empowers you to thrive in industries where customer satisfaction is paramount.

Requirements

No prior legal knowledge or experience is required to enroll in this course.

Career path

  • Customer Service Representative: Starting salaries typically range from £20,000 to £25,000 per year.
  • CRM Coordinator: Mid-level roles often command salaries in the range of £30,000 to £40,000 per year.
  • These professionals can earn between £40,000 and £60,000 annually.

Salaries can vary significantly based on factors such as location, years of experience, industry, and company size.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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