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Customer Service Diploma (Level 2 & 3) - CPD Accredited cover image

Customer Service Diploma (Level 2 & 3) - CPD Accredited
Skills Boost

4 Courses Bundle | Free 4 PDF Certificate | Lifetime Access | 100% Pass Rate | 24/7 Tutor Support | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
8.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Customer Service Diploma (Level 2 & 3) (included in price)
Additional info
  • Tutor is available to students

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Overview

Customer Service Diploma (Level 2 & 3)

  • [2025 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Customer Service Diploma (Level 2 & 3) Course

  • Course 01: Customer Service Diploma (Level 2 & 3)
  • Course 02: Sales Management Course
  • Course 03: Compliance Management Training
  • Course 04: HR Management Course

Enhance your professional skills and boost your career prospects with our comprehensive Customer Service Diploma (Level 2 & 3). Designed for individuals seeking to develop expertise in customer care, communication, and problem-solving, this course covers the essential knowledge and skills needed to deliver exceptional service across a wide range of industries.

The Level 2 diploma provides a solid foundation, focusing on key areas such as effective communication, handling customer queries, and understanding customer needs. Level 3 builds on this by developing advanced skills in managing challenging situations, influencing customer satisfaction, and leading service improvements.

You’ll explore topics including client relationship management, conflict resolution, complaint handling, and business ethics, enabling you to create positive experiences that drive loyalty and brand reputation.

Delivered online with flexible, self-paced study options, this course suits newcomers to customer service as well as experienced professionals looking to formalise and enhance their skills. Practical assessments and real-world case studies help you apply learning in workplace scenarios confidently.

On completion, you’ll receive a recognised Level 2 or Level 3 Customer Service Diploma, boosting your CV and opening doors to roles in retail, hospitality, call centres, and more.

Key Highlights of the Customer Service Diploma (Level 2 & 3) Course

  • CPD Accredited Course
  • Instant Free e-Certificate – Receive your digital certificate immediately upon successful completion of the course.
  • 24/7 Tutor Support – Access expert help whenever you need it, day or night.
  • No Hidden Fees – Enjoy transparent pricing with no unexpected costs.
  • Lifetime Access – Revisit course materials at any time to refresh your skills.
  • 100% Satisfaction Guarantee – We are dedicated to ensuring your complete learning satisfaction.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Customer Service Diploma (Level 2 & 3)

Included in course price

Curriculum

6
sections
39
lectures
8h 25m
total

    • 1: Intro Video 01:14

    • 2: Module 1 An Overview of Customer Service 25:00
    • 3: Module 2 Strategies for Understanding Your Customers 19:00
    • 4: Module 3 The Customer-Focused Organisation 08:00
    • 5: Module 4 Creating Customer Service Strategy 13:00
    • 6: Module 5 Training & Development for Effective Customer Service 11:00
    • 7: Module 6 Building Strong Relationship With Customers 24:00
    • 8: Module 7 Communication in Customer Service 08:00
    • 9: Module 8 Handling Complaints 09:00

    • 10: Module 1 Essential Skills for Smart Selling 27:00
    • 11: Module 2 Techniques for Maximum Selling 23:00
    • 12: Module 3 Sales Presentation 13:00
    • 13: Module 4 Tactics for Overcoming Sales Objections 17:00
    • 14: Module 5 Body Language as a Sales Tool 07:00
    • 15: Module 6 Using Telephone as a Sales Tool 10:00
    • 16: Module 7 Understanding Relationship Selling 06:00
    • 17: Module 8 Role of Communication in Sales 05:00
    • 18: Module 9 The Selling Process 21:00
    • 19: Module 10 Relationships Between Sales and Marketing 04:00
    • 20: Module 11 Sales Key Account Management 09:00

    • 21: Module 1 An Overview of Compliance 14:00
    • 22: Module 2 Regulatory Frameworks 14:00
    • 23: Module 3 Risk Assessment and Management 15:00
    • 24: Module 4 Compliance Implementation 07:00
    • 25: Module 5 Ethical Compliance 13:00
    • 26: Module 6 Compliance Reporting and Auditing 07:00

    • 27: Module 1 An Overview of HR Management 13:00
    • 28: Module 2 Recruitment and Selection 31:00
    • 29: Module 3 Training and Development 07:00
    • 30: Module 4 Performance Management and Appraisal 09:00
    • 31: Module 5 Motivating and Rewarding Employees 40:00
    • 32: Module 6 Talent Management 13:00
    • 33: Module 7 Absence Management and Attendance 08:00
    • 34: Module 8 Succession Planning 08:00
    • 35: Module 9 Change Management 20:00
    • 36: Module 10 Diversity and Inclusion 10:00
    • 37: Module 11 Payroll Management 07:00

    • 38: Final Assessment 06:00
    • 39: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Customer Service Diploma (Level 2 & 3)

The Customer Service Diploma (Level 2 & 3) equips you with the knowledge to provide excellent service that meets customer expectations. You’ll learn communication techniques, problem-solving, complaint handling, and how to support customers effectively.

Level 2 focuses on the basics of customer care, while Level 3 advances your skills in managing complex customer interactions and improving service quality. The course is designed to build confidence and professionalism in any customer-facing role.

Certificate of Achievement for the Customer Service Diploma (Level 2 & 3) Course

Upon successfully completing the Customer Service Diploma (Level 2 & 3), you will be awarded a Certificate of Achievement. This PDF certificate is completely free and ready to download as proof of your accomplishment.

Who is this course for?

Customer Service Diploma (Level 2 & 3)

Ideal for entry-level workers, customer service representatives, supervisors, and anyone aiming to improve customer care skills for career advancement.

Requirements

Customer Service Diploma (Level 2 & 3)

Anyone who is interested in Customer Service Diploma (Level 2 & 3) is welcome to enrol in this Customer Service Diploma (Level 2 & 3) course.

Career path

Customer Service Diploma (Level 2 & 3)

Leads to roles such as customer service advisor, team leader, client relations officer, or retail supervisor. Supports career growth in retail, hospitality, call centres, and corporate service sectors.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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