Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills

Training Edge

5 Certificates

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

MCQ Based Online EXAM

Included in course price

• Course 01: Customer Service Diploma (Level 2 & 3) 2:06:53

  • 1: Module 1 An Overview of Customer Service 25:00
  • 2: Module 2 Strategies for Understanding Your Customers 19:00
  • 3: Module 3 The Customer-Focused Organisation Preview 13:56
  • 4: Module 4 Creating Customer Service Strategy 13:01
  • 5: Module 5 Training & Development for Effective Customer Service 11:00
  • 6: Module 6 Building Strong Relationship With Customers 24:00
  • 7: Module 7 Communication in Customer Service 11:56
  • 8: Module 8 Handling Complaints 09:00

• Course 02: Business Management 1:32:30

  • 9: Module 1 Basic Concepts of Business Management 25:14
  • 10: Module 2 Basics of Human Resource Management 26:16
  • 11: Module 3 Basics of Customer Relationship Management 17:00
  • 12: Module 4 Basics of Performance Management 08:00
  • 13: Module 5 Basics of Risk Management 16:00

• Course 03: Communication Skills 3:37:00

  • 14: Module 1 Nature and Scope of Communication 46:00
  • 15: Module 2 Communication Barriers 12:00
  • 16: Module 3 Listening Skills 33:00
  • 17: Module 4 Oral Communication 22:00
  • 18: Module 5 Presentation Skills 35:00
  • 19: Module 6 Non-verbal Communication 20:00
  • 20: Module 7 Written Communication 24:00
  • 21: Module 8 Feedback and Counselling Skills 25:00

• Course 04: CRM – Customer Relationship Management 1:09:00

  • 22: Module 1 An Overview of CRM 06:00
  • 23: Module 2 Understanding CRM Software 13:00
  • 24: Module 3 Understanding Traditional and Social CRM 10:00
  • 25: Module 4 Customer Lifecycle Management 11:00
  • 26: Module 5 Sales Funnel 09:00
  • 27: Module 6 Measuring CRM 05:00
  • 28: Module 7 Customer Engagement Management Strategies 07:00
  • 29: Module 8 How to Improve Customer Engagement 08:00

• Course 05: Negotiation Skills 3:35:00

  • 30: Module 01 An Introduction to Negotiation 17:00
  • 31: Module 02 The Negotiation Clock Face 21:00
  • 32: Module 03 Why Power Matters 20:00
  • 33: Module 04 The Ten Negotiation Traits 15:00
  • 34: Module 05 The Fourteen Behaviours that Make the Difference 38:00
  • 35: Module 06 The “E” Factor 22:00
  • 36: Module 07 Authority and Empowerment 18:00
  • 37: Module 08 Tactics and Values 29:00
  • 38: Module 09 Planning and Preparation that Helps You to Build Value 35:00

The Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills bundle is designed to provide you with a comprehensive learning experience across five in-depth courses. Each course is divided into detailed modules to help you master every aspect of customer service, communication, and business management.

The journey begins with Course 01: Customer Service Diploma (Level 2 & 3) (2:06:53), where you’ll gain an in-depth understanding of customer service. You’ll start with an overview of the field and explore strategies for understanding your customers, followed by insights into creating customer-focused organisations and developing effective service strategies. The course continues with training and development for service excellence, building strong relationships with customers, improving communication, and handling complaints professionally.

Next, in Course 02: Business Management (1:32:30), you’ll learn the essential principles of managing a business. This includes basic concepts of management, human resource management, and customer relationship management. You’ll also study the fundamentals of performance management and risk management to gain a strong foundation in business operations.

In Course 03: Communication Skills (3:37:00), you’ll explore the key elements of effective communication. The modules cover the nature and scope of communication, identifying and overcoming communication barriers, and mastering listening skills. You’ll also learn about oral and presentation communication, non-verbal and written communication techniques, and the importance of feedback and counselling in professional environments.

The Course 04: CRM – Customer Relationship Management (1:09:00) introduces you to the essential tools and strategies of managing customer relationships. You’ll study CRM software, traditional and social CRM, customer lifecycle management, and the sales funnel. The course also highlights how to measure CRM success and develop customer engagement strategies for business growth.

Finally, Course 05: Negotiation Skills (3:35:00) enhances your ability to negotiate effectively in professional settings. You’ll begin with an introduction to negotiation principles and explore key concepts such as the negotiation clock face, the importance of power, and essential negotiation traits. Further modules discuss behaviours that influence negotiation outcomes, the “E” factor, authority and empowerment, tactics and values, and effective planning and preparation to build value.

Together, these five courses offer a structured and flexible learning experience designed to strengthen your professional communication, management, and customer service expertise — equipping you for a successful career in any customer-focused or business-oriented role.

Buying for Your Team?

You can purchase the Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills Bundle for your colleagues or team members by simply adding it to your basket. At checkout, you can include the student’s details and a personalised message to make the learning experience even more engaging.

Refund Policy

Your satisfaction is our priority. This Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills Bundle comes with a 14-day money-back guarantee. If you are not fully satisfied with your purchase, you can easily request a refund through your dashboard — no questions asked.

This Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills bundle is ideal for:

• Individuals seeking to start or advance a career in customer service or business management

• Professionals aiming to enhance their communication and leadership skills

• Team leaders, supervisors, or managers looking to improve customer relations and team performance

• Entrepreneurs and business owners wanting to strengthen their management and negotiation strategies

• Anyone interested in developing practical, career-focused skills in customer engagement and business success

To enrol in this Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills bundle, you will need:

• A passion for learning and developing professional skills

• Basic English language, literacy, and numeracy skills

• Access to a device (computer, tablet, or smartphone) with a stable internet connection

• No formal academic qualifications required — open to all learners from any background

After completing this Customer Service Diploma (Level 2 & 3), Business Management & Communication Skills bundle, you can pursue roles such as:

• Customer Service Manager

• Business Development Executive

• Team Leader / Supervisor

• Client Relationship Officer

• Sales or Marketing Executive

• Office Administrator

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