Customer Service Diploma (CPD) with Complete Career Guide

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

Imagine stepping into a world where every customer interaction brings new possibilities. In today’s fast-paced market, exceptional customer service is more valuable than ever. With 75% of businesses in the UK focusing on delivering outstanding service, the demand for skilled customer service professionals is growing by 12% each year. Now is the perfect time to stand out and make your mark in this exciting field.

Our Customer Service Diploma (CPD) with Complete Career Guideis your gateway to success. This course takes you through every aspect of customer interaction—from mastering Customer Relationship Management (CRM) to improving your communication and public speaking skills. You’ll also explore areas like Retail Customer Service, Cross-Cultural Awareness, and Sales Psychology, giving you a complete understanding of the industry.

With salaries in the UK ranging from £20,000 to £35,000, and even higher for leadership roles, customer service is a growing sector full of opportunities. Businesses are investing more in training to ensure their customer service teams are prepared to offer the best experiences and keep loyal customers.

Plus, you’ll get extra courses on CV writing, leadership skills, and project management to help you secure great roles in this expanding field. Ready to build your future in customer service?

Learning Outcomes:

• Understand the fundamentals of customer service and CRM systems.
• Master effective phone-based and receptionist customer service techniques.
• Develop cross-cultural awareness and customer due diligence skills.
• Apply sales psychology to influence customer behaviour.
• Communicate effectively through email, body language, and public speaking.
• Improve decision-making, time management, and behaviour management abilities.

Key Features:

• 20 Courses Bundle, Accredited by CPD
• Top-notch video lessons
• Instant FREE e-certificate
• Entirely online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, and smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

So, enrol now in this Customer Service Course and make your every penny worth it!

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

• Training Express Brochure - download

Courses included in this Customer Service Training are:

• Course 01: Customer Service Training
• Course 02: CRM – Customer Relationship Management
• Course 03: Patient Customer Service
• Course 04: Phone-Based Customer Service
• Course 05: Receptionist
• Course 06: Customer Due Diligence (CDD)
• Course 07: Sales: Psychology of Customers
• Course 08: Retail Customer Service - Level 3
• Course 09: Cross-Cultural Awareness Training
• Course 10: Know Your Customer (KYC)
• Course 11: Effective Communication Strategies
• Course 12: Self Esteem and Assertiveness Skills Course
• Course 13: Leadership & Management: Interpersonal Skills
• Course 14: Public Speaking
• Course 15: Body Language Masterclass
• Course 16: Public Relations
• Course 17: Email Writing
• Course 18: Behaviour Management
• Course 19: Decision Making and Critical Thinking
• Course 20: Time Management

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List of career guide courses included in Customer Service Diploma (CPD) with Complete Career Guide

• Course 01: Professional CV Writing and Job Searching
• Course 02: Communication Skills Training
• Course 03: Career Development Training
• Course 04: Time Management
• Course 05: Returning to Work Training
• Course 06: Level 3 Diploma in Project Management
• Course 07: Leadership Skills
• Course 08: Body Language
• Course 09: Interview and Recruitment

Benefits of taking this course:

There are many benefits to taking the Customer Service Training Bundle. These include:

• Improved customer satisfaction
• Increased sales
• Reduced costs
• Improved employee morale
• A positive reputation for your business

The Training Bundle is the best way to learn the skills you need to deliver exceptional customer service. With this bundle, you will have the knowledge and skills you need to improve your customer service, boost your business, and create a positive customer experience.

Sign up for the Course today and start improving your skills!

Accreditation

All of our courses are fully accredited, including this Customer Service Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service Training.

Certification

Once you’ve successfully completed your Customer Service Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

This Customer Service Training Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Training Course is ideal for:

• Customer service representatives
• Managers
• Salespeople
• Anyone who interacts with customers

Learners do not require any prior qualifications to enrol on this Customer Service Training Course. You just need to have an interest in Customer Service Training Course.

After completing this Customer Service Training Course you will have a variety of careers to choose from. The following job sectors of Customer Service Training Course are:

• Customer service agent
• Customer success manager
• Front desk officer
• Receptionist
• Salesman

Currently there are no Q&As for this course. Be the first to ask a question.