Customer Service: Customer Service

Are you looking to begin your customer service career or want to develop more advanced skills in customer service? Then this Customer Service course will set you up with a solid foundation to become a confident customer service manager and help you to develop your expertise in customer service.

This Customer Service course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Customer Service course will set you up with a solid foundation to become a confident Customer service manager and develop more advanced skills. Gain the essentials skills and knowledge you need to propel your career forward as a Customer service manager.

This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

This comprehensive Customer Service course is the perfect way to kickstart your career in the field of Customer service. This Customer Service course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.

If you’re interested in working as a Customer service manager or want to learn more skills on Customer service but unsure of where to start, then this Customer Service course will set you up with a solid foundation to become a confident Customer service manager and develop more advanced skills.

The Customer Service course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a Customer service manager.

As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Why Choose This Customer Service Course:

• Boost your career in customer service
• Endorsed by The Quality Licence Scheme
• Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM)
• Special Offer - Free Course Completion PDF Certificate, MCQ Based Exam & Industry Expert Support Included
• Dual (CPD UK and IPHM) accredited certificate in 1 course
• Learn from industry experts
• Lifetime Access
• High-quality e-learning study materials
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• Study in a user-friendly, advanced online learning platform

***Additional GIFT***

• Course Completion PDF Certificate, MCQ Based Exam & Industry Expert Support Included
• 2 Recognised Accreditation (CPD UK and IPHM) in 1 Course

So, what are you thinking about! Start getting the benefits by enrolling today!

Reed courses certificate of completion

Digital certificate - Included

• Obtain Your Student ID Card 01:00

  • 1: Obtain Your Student ID Card 01:00

• Overview 07:11

  • 2: Introductory video 01:58
  • 3: Setting the Scene 05:13

• Lesson Two : Experiencing Customer Care 06:07

  • 4: Exploring Our Own Experiences of Being Customers 01:01
  • 5: Exploring Our Own Experiences Part Two 05:06

• Lesson Three : Meet And Great 02:49

  • 6: Meet and Greet 01:07
  • 7: Meet and Greet Part Two 01:42

• Lesson Four : Equality and Diversity 06:30

  • 8: Equality and Diversity 06:30

• Lesson Five : Telephone skills 11:45

  • 9: Developing Your Telephone Skills 01:43
  • 10: Telephone Skills Part Two 02:11
  • 11: Telephone Skills Part Three 06:36
  • 12: Telephone Skills Part Four 01:15

• Lesson Six: Hints and Tips 16:49

  • 13: Hints and Tips for Best Practice 02:45
  • 14: Hints and Tips Part Two 07:06
  • 15: Hints and Tips Part Three 02:59
  • 16: Hints and Tips Part Four 01:15
  • 17: Hints and Tips Part Five 02:44

• Lesson Seven : Complaints 10:33

  • 18: Dealing with Complaints 10:33

• Lesson Eight : Conclusion 03:36

  • 19: Conclusion 01:36
  • 20: Obtain Your Accredited Certificate of Achievement 02:00

The Customer Service is a popular training course, ideal for anyone who is looking to kickstart their career as a Customer service manager, as well as professionals who want to test their existing skills and knowledge. If you want to gain an in-depth understanding of Customer service, then this program is perfect for you.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

We pride ourselves on our supportive network of dedicated instructors and attentive customer service team who are dedicated to assisting you through your learning journey. Contact them at any time via email should you have any questions or queries.

Course Syllabus:

We have divided the Customer Service course into 21 user-friendly modules, covering all fundamental areas of Customer service to provide learners with the relevant skills and industry knowledge to take their career to the next level.

This comprehensive Customer Service course includes the following modules:

Overview

• Introductory video
• Setting the Scene

Lesson Two: Experiencing Customer Care

• Exploring Our Own Experiences of Being Customers
• Exploring Our Own Experiences Part Two

Lesson Three: Meet And Greet

• Meet and Greet
• Meet and Greet Part Two

Lesson Four: Equality and Diversity

• Equality and Diversity

Lesson Five: Telephone skills

• Developing Your Telephone Skills
• Telephone Skills Part Two
• Telephone Skills Part Three
• Telephone Skills Part Four

Lesson Six: Hints and Tips

• Hints and Tips for Best Practice
• Hints and Tips Part Two
• Hints and Tips Part Three
• Hints and Tips Part Four
• Hints and Tips Part Five

Lesson Seven: Complaints

• Dealing with Complaints

Lesson Eight: Conclusion

• Conclusion

The following module of the Customer Service course will set you up with a solid foundation in the Customer service industry and give you the essential skills you need to get yourself job-ready!

Method of Assessment

On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately.

Certificate of Completion

On completion of the Customer Service course, you will be eligible to obtain your free PDF certificate of course completion.

Certificate of Achievement

Endorsed Certificate from Quality Licence Scheme

After successfully passing the MCQ exam you will be eligible to obtain Customer Service Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

CPD UK and IPHM Accredited Certificate of Achievement

On successful completion of the Customer Service course, you will be eligible to order your CPD UK and IPHM accredited certificate of achievement (dual certificate) as proof of your new skill. You can also share this certificate with prospective employers and your professional network. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.

This comprehensive Customer Service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Customer service.

This Customer Service course is felicitous for those, who want to be the best in their jobs.

Whether you are completely new to the field or are an aspiring professional, the Customer Service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up to date skills that can be used to enhance your CV.

• There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds.
• As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.

This Customer Service course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry.

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