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Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.
Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.
So why wait any longer? Enrol in the Customer Service (CRM, KYC & Phone-Based Customer Service) bundle right now!
QLS Endorsed Courses:
- Course 01: Diploma in Phone-Based Customer Service Training at QLS Level 5
- Course 02: Diploma in KYC at QLS Level 5
- Course 03: Diploma in Customer Relationship Management (CRM) at QLS Level 4
CPD QS Accredited Courses:
- Course 04: Assertiveness and Self Confidence Development
- Course 05: Patient Customer Service Training
- Course 06: Win Customers Efficiently: Customer Service Diploma
- Course 07: Customer Service - Representative
- Course 08: Complete Communication Skills Master Class for Life
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.
- Course 09: Personal Development
- Course 10: Career Development Plan Fundamentals
- Course 11: Leadership and Management Course
- Course 12: Communication Building Masterclass
- Course 13: Positive Psychology Masterclass
By enrolling in this bundle, you can expect to learn the following:
- Gain expertise in customer service skills and practices.
- Understand the importance of customer service in business.
- Enhance your communication skills to effectively interact with customers.
- Develop assertiveness and self-confidence to handle challenging situations.
- Learn how to efficiently win customers and retain their loyalty.
- Acquire knowledge of customer relationship management and its applications.
- Expand your career opportunities in the customer service industry.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.
In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
Who is this course for?
This bundle is ideal for:
- Individuals looking to start or advance their careers in the customer service industry.
- Customer service representatives and professionals seeking to enhance their skills.
- Business owners and managers who wish to provide their employees with customer service training.
- Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.
Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:
- Customer Service Representative: £18,000 - £25,000 per year
- Customer Service Manager: £28,000 - £40,000 per year
- Customer Success Manager: £30,000 - £55,000 per year
- Customer Experience Manager: £30,000 - £60,000 per year
- Call Centre Manager: £25,000 - £50,000 per year
Questions and answers
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Certificate of completion
Hard copy certificate - Included
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