Skip to content

Customer Service (CRM, KYC & Phone-Based Customer Service)

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Imperial Academy


£399 inc VAT
Or £66.50/mo. for 6 months...
Study method
Online, self-paced
45 hours
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Add to basket or enquire


Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.

Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.

So why wait any longer? Enrol in the Customer Service (CRM, KYC & Phone-Based Customer Service) bundle right now!

QLS Endorsed Courses:

  • Course 01: Diploma in Phone-Based Customer Service Training at QLS Level 5
  • Course 02: Diploma in KYC at QLS Level 5
  • Course 03: Diploma in Customer Relationship Management (CRM) at QLS Level 4

CPD QS Accredited Courses:

  • Course 04: Assertiveness and Self Confidence Development
  • Course 05: Patient Customer Service Training
  • Course 06: Win Customers Efficiently: Customer Service Diploma
  • Course 07: Customer Service - Representative
  • Course 08: Complete Communication Skills Master Class for Life

Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.

  • Course 09: Personal Development
  • Course 10: Career Development Plan Fundamentals
  • Course 11: Leadership and Management Course
  • Course 12: Communication Building Masterclass
  • Course 13: Positive Psychology Masterclass

By enrolling in this bundle, you can expect to learn the following:

  • Gain expertise in customer service skills and practices.
  • Understand the importance of customer service in business.
  • Enhance your communication skills to effectively interact with customers.
  • Develop assertiveness and self-confidence to handle challenging situations.
  • Learn how to efficiently win customers and retain their loyalty.
  • Acquire knowledge of customer relationship management and its applications.
  • Expand your career opportunities in the customer service industry.

Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.



30 CPD hours / points
Accredited by CPD Quality Standards

Course media


Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.

In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.


QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.

Who is this course for?

This bundle is ideal for:

  • Individuals looking to start or advance their careers in the customer service industry.
  • Customer service representatives and professionals seeking to enhance their skills.
  • Business owners and managers who wish to provide their employees with customer service training.
  • Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.

Career path

Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:

  • Customer Service Representative: £18,000 - £25,000 per year
  • Customer Service Manager: £28,000 - £40,000 per year
  • Customer Success Manager: £30,000 - £55,000 per year
  • Customer Experience Manager: £30,000 - £60,000 per year
  • Call Centre Manager: £25,000 - £50,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Hard copy certificate - Included


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.