Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills

Did you know that 96% of customers say customer service is a key factor in their loyalty to a brand? In today’s competitive market, businesses are no longer just about products or services—they’re about experiences. Exceptional customer service is now a defining factor in business success. The UK job market is seeing an increasing demand for skilled professionals in customer service, office management, and communication roles. Companies are actively seeking individuals who can build strong relationships with clients, manage effective teams, and solve problems quickly. With the Customer Service: CRM, KYC, Office Management, Communication & Problem-Solving Skills bundle, you’ll gain the critical skills needed to thrive in this fast-growing sector.

Customer Relationship Management (CRM) is a vital tool for understanding client needs and delivering personalised experiences. By mastering this, along with other essential customer service skills, you’ll become the go-to person for creating positive, long-lasting relationships with customers. Add to that expertise in Know Your Customer (KYC) and Office Management, and you’ll be an indispensable asset in any organisation, capable of juggling client interactions, administrative tasks, and effective problem-solving with ease. If you’re aiming to stand out in the UK market and move ahead in your career, this bundle gives you the edge you need.

Learn Top-Tier Customer Service Skills

This comprehensive bundle covers a wide range of skills that will take your customer service career to the next level. Start with an Advanced Diploma in Customer Service, where you’ll dive deep into understanding customer behaviour, conflict resolution, and cross-cultural communication. Learn the ins and outs of Customer Relationship Management (CRM) to manage customer interactions and improve retention rates. Courses like Know Your Customer (KYC) and Workplace Confidentiality ensure you can navigate sensitive information with professionalism, especially important in regulated industries like banking and finance.

In addition to customer service-specific courses, this bundle strengthens your office management skills with courses like Office Skills and Administration and Reporting and Data Analysis. You’ll also develop top-notch communication abilities through courses such as Effective Communication Skills, Body Language and Gesture Training, and Email Writing. These skills are critical for handling challenging customer interactions and building trust with clients. Finally, courses in Negotiation Skills, Problem Solving, and Conflict Resolution will give you the tools to handle difficult situations and turn problems into opportunities.

This course bundle provides everything you need to excel in the fast-paced world of customer service and office management. You’ll gain the confidence to manage customers, build lasting relationships, and resolve conflicts—all while boosting your office management and communication abilities. Whether you’re aspiring to become a CRM specialist, office manager, or customer service leader, this bundle will shape you into a well-rounded professional.

Courses In this Customer Service Career Action Plan Programme:

• Course 01: Advanced Diploma in Customer Service
• Course 02: Customer Service Skills
• Course 03: Customer Relationship Management
• Course 04: Media and Public Relations
• Course 05: Office Skills and Receptionist Course
• Course 06: Know Your Customer (KYC)
• Course 07: Master Yourself in Talking with Strangers
• Course 08: Workplace Confidentiality
• Course 09: Self Esteem and Confidence Building Course
• Course 10: Call Centre & Customer Service Training Course
• Course 11: Call Centre Based Customer Service
• Course 12: Certificate in Workplace Communication Skills
• Course 13: Body Language and Gesture Training
• Course 14: Email Writing Course
• Course 15: Telesales Executive Training
• Course 16: Negotiation Skills
• Course 17: Dealing with Difficult Conversations
• Course 18: Conflict Resolution
• Course 19: Cross-Cultural Awareness Training
• Course 20: Effective Communication Skills
• Course 21: Patient Customer Service Training
• Course 22: Office Skills and Administration
• Course 23: Critical Thinking, Problem Solving and Decision Making
• Course 24: Conversation Virtually with Anyone
• Course 25: Reporting and Data Analysis

5 Career-Focus Programme that will help you with career planning, resume writing, job searching and acing your interview:

• Course 01: Career Development Plan Fundamentals
• Course 02: Resume Writing and Job Searching
• Course 03: How To Succeed At Interviews
• Course 04: Video Job Interview for Job Seekers
• Course 05: Create a Professional LinkedIn Profile

FREE PDF & Hard Copy Certificate | PDF Transcripts | FREE Student ID | Enrolment Letter | Lifetime Access | Free Assessment

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

Start building your career with our Customer Service Programme Right Away!

Dive into a comprehensive learning journey with the Customer Service Programme. Begin with the 25 foundational courses that provide a solid understanding of the core concepts. Once you've established a strong base, advance your knowledge further on Customer Service Programme with the 5 career-focused courses to help you land your dream job.

All the Customer Service courses are designed to equip you with the specific tools and techniques needed to thrive in your desired career path. Whether you're a complete beginner or looking to sharpen your existing skills, this Customer Service programme has everything you need to achieve your goals

Standout features of this Customer Service Programme

• The ability to complete the Customer Service Programme at your own convenient time
• Facility to study Customer Service Programme from anywhere in the world by enrolling
• Free CPD Accredited Certificate upon completion of Customer Service Programme
• Get a free student ID card with the Customer Service Programme
• Lifetime access to the Customer Service Programme materials
• Get instant access to this Customer Service Programme
• 24/7 tutor support with the Customer Service Programme

Certification

You have to complete the assignment given at the end of the Customer Service Programme. After passing the Customer Service exam, you will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards. COMPLETELY FREE OF COST!

This Customer Service Programme is the go-to for:

• Students seeking mastery in Customer Service
• Professionals looking for a Customer Service related career.
• Individuals seeking to enhance Customer Service skills
• Individuals who are already employed and wish to climb up their career ladder in the Customer Service industry
• Anyone passionate to learn about Customer Service
• Anyone who values flexible, self-paced learning from the comfort of home

This Customer Service Programme requires no prior experience and learners from any background can enrol in the course. All you need is a device and an internet connection!.

From this Customer Service Programme, you will gain the knowledge and skills required to kickstart your career or take your career to the next level or have a significant personal growth in the industry.

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