Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills

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[Updated 2025]

Customer Service: CRM, KYC, Office Management, Communication & Problem-Solving Skills

Looking to thrive in today’s competitive service industry? Customer service professionals are in high demand, with a projected 7% growth in service roles over the next five years. The field offers exciting opportunities, with average salaries ranging from £20,000 to £40,000 annually. Now is the time to enhance your skills and take your career to new heights.

Our Customer Service: CRM, KYC, Office Management, Communication & Problem-Solving Skills course equips you with the essential knowledge and skills to excel in customer-focused roles. This CPD-certified course offers a well-rounded curriculum tailored to meet the challenges of modern service environments.

Here’s what you’ll gain from this course:

• Master Key Customer Service Tools: Gain expertise in CRM, KYC, and customer success strategies.
• Enhance Communication: Build strong relationships with customers using effective communication and body language techniques.
• Handle Complex Challenges: Learn complaints handling, problem-solving, and negotiation skills to resolve issues confidently.
• Excel in Office Management: Boost your administration and organisational abilities for seamless service delivery.

With modules ranging from building rapport and email writing to sales psychology and supply chain management, this course ensures you’re ready to tackle the multifaceted demands of customer service roles.

Don’t wait to elevate your career. Enroll today and join the ranks of skilled professionals driving exceptional customer experiences. Secure your future in this rewarding and ever-evolving industry!

This Bundle Includes:

• Course 01: CRM - Customer Relationship Management
• Course 02: Customer Service Advisor
• Course 03: Know Your Customer (KYC)
• Course 04: Customer Success Strategist
• Course 05: Sales: Psychology of Customers
• Course 06: Complaints Handling for Customer Care
• Course 07: Retail: Supply Chain Management, Branding, Communication
• Course 08: Customer Happiness
• Course 09: Building Rapport With Customers
• Course 10: Email Writing
• Course 11: Office Skills and Administration
• Course 12: Quality Tools and Problem Solving Methods
• Course 13: Communication Skills
• Course 14: Body Language Masterclass
• Course 15: Negotiation Skills Certificate

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

Enrol now in this Customer Service: CRM, KYC, Office Management, Communication & Problem-Solving Skills course to excel!

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

• Training Express - download

Learning Outcomes:

• Understand the fundamentals of Customer Relationship Management (CRM).
• Develop effective strategies for handling customer complaints and queries.
• Master communication skills, including body language and email writing.
• Learn techniques for building rapport with customers.
• Explore methods for applying quality tools and solving problems.
• Gain insights into branding, negotiation, and supply chain management.

Accreditation

All of our courses are fully accredited, including this Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills.

Certification

Once you’ve successfully completed your Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

This Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course is ideal for:

• Individuals looking to excel in customer service roles.
• Aspiring sales advisors and customer care professionals.
• Those seeking to enhance their office management capabilities.
• Retail workers aiming to improve communication and branding skills.
• Anyone interested in understanding customer psychology and relationship management.

Learners do not require any prior qualifications to enrol on this Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course. You just need to have an interest in Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills Course.

After completing this Customer Service: CRM, KYC, Office Management Course you will have a variety of careers to choose from. The following job sectors of Customer Service: CRM, KYC, Office Management Course are:

• Customer Service Advisor - £20K to £35K/year.
• Sales Executive - £22K to £40K/year.
• Office Administrator - £19K to £30K/year.
• Retail Manager - £25K to £45K/
• KYC Analyst - £30K to £50K/

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