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Customer Service & CRM Diploma - CPD Certified

Summer Sale | 10-in-1 Bundle| 105 CPD Points| Gifts: Hardcopy + PDF Certificate + SID - Worth £180

Apex Learning


Save 40%
£39 inc VAT (was £65)
Offer ends 30 November 2023
Study method
Online, self-paced
37 hours
Access to content
Lifetime access
No formal qualification
105 CPD hours / points
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

15 students purchased this course

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Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals

Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service & CRM Diploma can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion.

With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.

The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.

This Customer Service & CRM Training s Bundle Consists of the following Premium courses:

Courses are included in this Customer Service & CRM Training s Bundle?

  • Course 01: Sales and Marketing Skills Level 3
  • Course 02: Customer Relationship Management
  • Course 03: Know Your Customer (KYC)
  • Course 04: Leadership & Management Diploma
  • Course 05: Risk Management Level 7
  • Course 06: Retail Management Level 5
  • Course 07: Effective Communication Skills
  • Course 08: Performance Management
  • Course 09: Quality Management
  • Course 10: Time Management

Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.


105 CPD hours / points
Accredited by CPD Quality Standards

Course media


The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.

Customer Service & CRM Bundle Certificates after completion:

  • PDF Certificate: Free (Previously it was £6*11 = £66)
  • Hard Copy Certificate: Free (For The Title Course: Previously it was £10)

Who is this course for?

There is no experience or previous qualifications required for enrolment on this Customer Service & CRM. Our course suitable for students, of all academic backgrounds.


Our Customer Service & CRM is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.

Career path

Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.

Questions and answers

No questions or answers found containing ''.

Lewis asked:

What are the requirement for this Customer Service course?


Hi Lewis, There are no formal requirements needed for the Customer Service course. The Customer Service course is open for all from all backgrounds. You will learn everything directly from the Customer Service course. All you need to have is a good understanding of English and to be over 16 years of age.

This was helpful. Thank you for your feedback.
Harry asked:

Will this customer service course be beneficial for me, as I want to apply for the Customer Service Assistant post?


Hello Harry, This Customer Service course enhances your continuing professional development thus propelling you more towards your dream job

This was helpful. Thank you for your feedback.
Tom asked:

Hello, what jobs would this lead me onto once I had completed the customer service course?


Hello Tom, Customer Service Course will help you to take your career in the relevant sector to the next level. This Customer Service will help you achieve the position such as Customer Service Manager, Customer Service Representative, Customer Service Adviser, Customer Care Executive, Customer Service Assistant, Customer Care Operator, Customer Care Representative, Customer Service Agent, Customer Service Associate and so on

This was helpful. Thank you for your feedback.
Nicole asked:

What level is this course how much is certificate


Hello Nicole, This is a Level 4 - Advanced course. After successfully completing the test you will be able to order your certificate, these are included in the price.

This was helpful. Thank you for your feedback.
Millie asked:

What are the requirement for this Customer Service course?


Hello Millie, This course does not require any experience or qualification to get enrolled. It is available to all students, of all academic backgrounds.

This was helpful. Thank you for your feedback.
Peter asked:

Will this be recognised as a reputable qualification in UK?


Dear Peter, The Customer Service course is certified by the CPD and CPD is recognised nationally in the UK and internationally around the world. We believe that this Customer Service course would enhance your skills and will add value to your CV. This would also help you to place yourself in a good position in the competitive employment market.

This was helpful. Thank you for your feedback.
Sam asked:

Hi I don't have a computer or PC will I be able to do this customer service course on a tablet? Thank you


Hello Sam, Yes, you can do this customer service course on a tablet?

This was helpful. Thank you for your feedback.


Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £10 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.