The online Customer Service Course from HRUK has been designed to help learners understand the skills and knowledge important for various workplace settings.
This course will cover the following topics; The benefits of excellent customer service, Deliver excellent customer service, Handle complaints with care, Recognise & adapt to customer behaviour styles, Manage customer satisfaction levels
HRUK Group provide staff training services, ranging from fully government funded QCF Apprenticeships to fully CPD accredited short and mandatory online E-Learning courses.
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.
On successful completion of this course learners will receive a CPD Certificate of Achievement award from HRUK Group.
This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the course.
The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.
Who is this course for?
The module can be used as Induction, Awareness, Refresher and Foundation Training.
Desktop, Laptop, Tablet or Mobile Device
Accredited Training Certificate which enable you to obtain certified CPD hours
Rating and reviews
There haven't been any reviews for this course yet.
Please sign in to review this course.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.