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Customer Service Course
Course Drive

Developed by an Industry Expert | FREE Career Guidelines Included | Free PDF Certificate

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
0.9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Are you ready to take your customer service skills to the next level? Then the Customer Service Excellence course is the perfect choice for you!

In today's fast-paced business world, delivering exceptional customer service is essential for success. Customers expect more than ever before, and businesses that can meet and exceed those expectations will thrive. This course will equip you with the skills and knowledge you need to deliver exceptional customer service that sets you apart from the competition.

With the Customer Service Excellence course, you will learn the key principles of customer service, including how to anticipate and exceed customer expectations, how to communicate effectively with customers, and how to handle challenging situations with confidence and professionalism. You'll also discover how to build strong relationships with customers and colleagues, and how to create a culture of customer service excellence within your organisation.

But it's not just about what you learn - it's about how you learn it. That's why this course is designed to be interactive and engaging, with a range of practical exercises and real-world examples to help you apply your new skills in a meaningful way. You'll also receive feedback and guidance from experienced instructors, who will help you to identify areas for improvement and develop a personalised action plan to achieve your goals.

And the best part? This course is entirely self-paced, meaning you can fit it around your busy schedule. You'll have access to a range of resources and practical exercises, and receive a certificate of completion to showcase your new skills to potential employers.

So, whether you're just starting out in your career or you're an experienced professional looking to take your customer service skills to the next level, the Customer Service Excellence course is the perfect choice for you. Sign up today and take the first step towards delivering exceptional customer service that will help you achieve your career goals!

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

1
section
11
lectures
0h 55m
total

    • 1: Introduction 01:30
    • 2: Customer Service Roles 05:33
    • 3: Customer Service Skills 08:45
    • 4: Serving customers using social media platforms 04:47
    • 5: Building a rapport in social media 02:49
    • 6: Building customer relationships 08:40
    • 7: Adopting language techniques 05:24
    • 8: Improving your customer engagement 04:31
    • 9: Evaluating your customer experience 06:26
    • 10: Put policies in place 01:38
    • 11: Ethics in customer service 04:52

Course media

Description

What you will learn
  • The fundamentals to customer success
  • How to build strong, long-lasting customer relationships
  • Excellent communication skills
  • How to manage customer conflict
  • Building a better rapport with customers
  • Serving customers using social media platforms

Why Choose this Course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive video course
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, and smartphone-friendly
  • 24/7 Tutor Support

Who is this course for?

  • Anyone working in a customer-facing environment
  • Established customer service managers and team leaders
  • Entrepreneurs looking for ways to improve business start-ups
  • Those wanting to progress into the world of customer service
  • Business owners looking for content to motivate in the workplace
  • Those working in a commercial support role
  • Sales advisors
  • Product managers
  • Marketing managers
  • Account managers
  • Customer support agents

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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