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Customer Service Course

Certificate QLS Level 1 *Complete Beginners Course* | *FREE PDF Certificate* |30 CPD Credits | Plus *Free PR Course**

Brentwood Open learning College


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£10 inc VAT (was £180)
Offer ends 24 July 2021
Study method
Online, self-paced
90 hours
No formal qualification
30 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

60 students purchased this course

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Customer Service Course

Customer Service

** 4 Courses Bundle**

**FREE PR Course****FREE Communication Skills course **FREE COVID-19 Course

Certificate in Customer Service QLS Level 1. Additional CPD Accredited Customer Service Certificate with 30 CPD points available with no extra study. This Customer Service course comes with easy to understand e-learning study materials.

Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now!

What Will I Learn From This Customer Service Diploma:

Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality Customer Service
  • The confidence to handle challenging Customers and difficult situations
  • Familiarity with audience research and analysis
  • The ability to nurture and develop meaningful Customer relationships
  • A deeper understanding of the psychology of the Customer
  • The opportunity to climb the career ladder in a Customer Service setting

Why Students prefer this Customer Service Diploma from BOLC:

  • Fully Endorsed Course
  • Subject Specialist Tutors
  • The course does not expire till you successfully complete it
  • The option to take study breaks at any time at no extra cost
  • No deadlines, no time restrictions and no fixed schedules
  • All required study materials and supporting documentation included as standard –
  • no additional costs or expenses at any time.
  • Online assessments to test your new skills and knowledge
  • The opportunity to enhance and improve your CV and career prospects.
  • The opportunity to study from any location in the world.

*** 3 Free Gifts included ***

***FREE PR Course***

This Free PR course covers the following topics:

  • Introduction to Public Relations
  • Definitions of Public Relations
  • Elements in Public Relations
  • The Public Relations Process
  • Benefits of Public Relations
  • Plus more

***FREE PR Course***

This Free Communication Skills covers the following topics:

  • Introduction to Public Relations
  • Definitions of Public Relations
  • Elements in Public Relations
  • The Public Relations Process
  • Benefits of Public Relations
  • Plus more

***FREE COVID-19 Course***

This Free Covid-19 course covers the following topics:

  • What Are Coronaviruses?
  • What is COVID-19?
  • What Are the Symptoms of COVID-19?
  • Is it a Cold, the Flu or COVID-19?
  • Mild vs Severe Infection
  • How is the Coronavirus Transmitted?
  • Is Surface Transmission Possible with COVID-19?
  • What Does ‘Community Spread’ Mean?
  • How to Protect Yourself from COVID-19
  • How to Protect Others from COVID-19
  • Do I Need to Wear a Facemask?
  • Cleaning and Disinfecting Against Coronavirus
  • What Should I Do if I Get Sick?
  • When Should I Seek Emergency Medical Help?
  • Caring for Someone with Coronavirus at Home
  • When to End Self-Isolation at Home
  • Is There a COVID-19 Vaccine?
  • Is There a Treatment for COVID-19?
  • Is it Safe to Take Ibuprofen for COVID-19?
  • What Happens Next?

***This offer ends soon***

These days, Customer Service can single handedly determine whether a business succeeds or fails. Over and above product quality and even value for money, the contemporary consumer values outstanding Customer Service more highly than anything else. To become recognized as a provider of true Customer excellence is to watch success and prosperity follow naturally. By contrast, become known for the substandard Customer Service you provide and remaining relevant becomes a challenge. On a global basis, business owners rely on the honed skills, talents and personal traits of elite Customer Service representatives. Master the art of quality Customer Service provision and there are no limits to how far you career could take you!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



30 CPD hours / points
Accredited by The CPD Standards Office

Course media


Customer Service Course

One of the few things are all businesses worldwide have in common is their reliance on positive PR. All of which begins with the provision of consistently-outstanding Customer Service. Just as exceptional Customer Service contributes to the success of a business, substandard Customer care can have catastrophic consequences. As demand for elite Customer Service specialists grows worldwide at record-pace, there’s never been a better time to consider climbing this dynamic and rewarding career ladder!

Customer Service - Course Benefits

When studying for a Customer Service Certificate Level 1 with Brentwood Open Learning College, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our intermediate-level Customer Service Certificate Level 1 focuses on the most important and relevant issues at the heart of Customer Service provision. With no specific knowledge or experience required, candidates are introduced to the duties, responsibilities and capabilities of advanced Customer Service representatives. Upon successful completion of the Customer Service Certificate Level 1 course, learners are primed and readied to take up demanding and rewarding posts in upper-level Customer Service, or use their acquired skills and knowledge to pursue supervisory or management positions.

Over the Customer Service Certificate Level 1 course of three intensive yet accessible modules, candidates explore the concept and mechanics of quality Customer Service provision, along with the core components that combine to create the total Customer Care package. Additional topics introduced include target audience analysis, goal setting, advanced telephone communication techniques, the use of body language in Customer Service, how to deal with difficult Customers and situations, the importance of proactive problem solving and how to work with various Customer Service tools and resources.

Customer Service - Course Outline

Our mid-level Customer Service Certificate Level 1 is delivered over the course of three insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Customer Service:

Module 1 - Customer Services - An Introduction

This module covers the following topics:

  • Customer Service - Elements of Customer Service:
  • Customer Service - Classification of Customer Service
  • Customer Service - Service Quality & Customer Service
  • Customer Service - Effects of Poor Service on a Business
  • Customer Service - Benefits of a Customer-Centred Organization
  • Customer Service - Customer Satisfaction
  • Customer Service - Knowing your Customer’s Needs and Requirements
  • Customer Service - Changing Nature of Customer Service
  • Customer Service - Reasons for Developing Long-Term Relationships with
  • Customer Service - Importance of Customer Feedback and Complaints
  • Plus more

Customer Service:

Module 2 - Effective Communication

This module covers the following topics:

  • Customer Service - Importance of Effective Communication
  • Customer Service - Developing A Communication Strategy
  • Customer Service - Communicating Service To External Customers
  • Customer Service - Communication of Service Quality to the Internal Customer
  • Customer Service - Training Material
  • Plus more

Customer Service:

Module 3 -How to Deal with Difficult Customers

This module covers the following topics:

  • Customer Service - Dealing With Challenges Assertively
  • Customer Service - Dealing With Difficult People
  • Customer Service - Be a Problem Solver
  • Customer Service - Customer Problem Solving
  • Customer Service - The Fifth Critical Element – Measure It
  • Customer Service - The Sixth Critical Element – Reinforce It
  • Customer Service - Dealing With Stress
  • Plus more

Who is this course for?

Customer Service Course

This exclusive,endorsed Customer Service Certificate Level 1 has been designed for anyone looking to climb the ranks and enjoy a rewarding career in a Customer Service setting. Whether looking to join the workforce for the first time or take an existing career to the next level, targeted studies of key Customer Service concepts could make all the difference. Customer service managers, team leaders and supervisors at all levels could also benefit from this Customer Service Certificate Level 1 course, as could entrepreneurs and small business owners lacking formal customer service training.

Customer Service

Brentwood Open Learning College takes pride in offering the highest-quality distance learning opportunities to ambitious candidates on a global basis. Study Customer Service Certificate Level 1 in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are available 24/7 via our innovative digital learning platform for maximum convenience. In addition, all candidates benefit from the committed support of their own personally-assigned tutors from start to finish.

Customer Service

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?


Customer Service Course

No particular entry requirement.

Option 1

Customer Service Certificate QLS Level 1 endorsed by Quality Licence Scheme

Certificate Fee: £45 + postal charges

Option 2

Customer Service Certificate issued by BOLC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£35 + postal charges

*Postage Charges: National £9, International £15

Career path

Customer Service Course

Upon successful completion of our Customer Service Certificate Level 1,candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Care Supervisor
  • Customer Interaction Management Specialist
  • Customer Liaison Officer
  • Customer Relationship Specialist

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.