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Customer Service - Course

Diploma QLS Level 5|FREE PDF Certificate Tutor Support & Exam|120 CPD Points|PR & Communication Skills Free Courses


CPD Courses

Summary

Price
Save 98%
£10 inc VAT (was £760)
Offer ends 25 September 2021
Study method
Online, self-paced
Duration
450 hours
Qualification
No formal qualification
CPD
120 CPD hours / points
Achievement
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

442 students purchased this course

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Overview

Customer Service

Diploma in Customer Service QLS Level 5. Diploma of achievement in Customer Service. Additional CPD Accredited Customer Service Certificate with 120 CPD points available without extra study. This Customer Service course comes with easy to understand e-learning study materials.

**4 Courses Bundle**

**FREE PR Course**FREE Communication Skills course**FREE COVID-19 Course

What Will I Learn From This Customer Service

On successful completion of Customer Service - Level 5 the learner will be able to;

  • Customer Service - Discuss overview of key Customer Service elements
  • Customer Service - Investigate the process of listening to, questioning and confirming customers’ needs.
  • Customer Service - Explore a variety of leadership styles, the fundamentals of creating Customer-focused environments and the value of reward and recognition schemes
  • Customer Service - Understand how to develop a Customer Service strategy
  • Customer Service - Learn how to effectively introduce a new program to current employees.
  • Customer Service - Explore a variety of effective training and development methods
  • Customer Service - Discuss how to professionally handling complaints from a business perspective
  • Customer Service - Gain or develop key transferrable skills applicable in a range of industries and sectors.

Why Students prefer this Customer Service Diploma from CPD:

  • Fully Endorsed Customer Service Course
  • Customer Service Specialist Tutors
  • Customer Service course does not expire till you successfully complete it
  • Customer Service - The option to take study breaks at any time at no extra cost
  • Customer Service - No deadlines, no time restrictions and no fixed schedules
  • Customer Service - no additional costs or expenses at any time.
  • Customer Service - Online assessments to test your new skills and knowledge
  • Customer Service - The opportunity to enhance and improve your CV and career prospects.
  • Customer Service - The opportunity to study from any location in the world.

**3 Free Gifts included in Customer Service**

**FREE PR Course**

This Free PR course covers the following topics:

  • Customer Service - Introduction to Public Relations
  • Customer Service - Definitions of Public Relations
  • Customer Service - Elements in Public Relations
  • Customer Service - The Public Relations Process
  • Customer Service - Benefits of Public Relations

***FREE PR Course***

This Free Communication Skills covers the following topics:

  • Customer Service - Introduction to Public Relations
  • Customer Service - Definitions of Public Relations
  • Customer Service - Elements in Public Relations
  • Customer Service - The Public Relations Process
  • Customer Service - Benefits of Public Relations
  • Customer Service - Plus more

***FREE COVID-19 Course***

This Free Covid-19 course covers the following topics:

  • Customer Service - What Are Coronaviruses?
  • Customer Service - What Are the Symptoms of COVID-19?
  • Customer Service - Is it a Cold, the Flu or COVID-19?
  • Customer Service - Mild vs Severe Infection
  • Customer Service - How is the Coronavirus Transmitted?
  • Customer Service - How to Protect Others from COVID-19
  • Customer Service - Is There a COVID-19 Vaccine?
  • Customer Service - What Happens Next?

***This offer ends soon***

Course Material of Customer Service

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning Customer Service course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Customer Service - Online course materials
  • Customer Service - Question papers
  • Customer Service - Additional Supporting Material
  • Customer Service - Useful Links

Customer Service - Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Achievement

CPD

120 CPD hours / points
Accredited by The CPD Standards Office

Course media

Description

Customer Service

Diploma of Achievement in Customer Service Level 5 .If you’re serious about climbing to the top of the ladder in a Customer Service setting, we’re serious about showing you the way! This Customer Service Level 5 provides the most intensive, comprehensive overview of all key Customer Service issues and concepts.

This Customer Service - Level 5 course teaches essential elements of Customer Service and explains how these can be implemented for the success of a business. The Customer Service - Level 5 also covers dealing with difficult situations, the importance/value of Customer feedback and how to handle complaints in an effective and beneficial manner. If you wish to implement an effective Customer Services programme in your organisation or simply want to develop skills for a rewarding career in roles this Customer Service - Level 5 is ideal for you. Providing efficient Customer Services is vital for every business.

Course Syllabus of Customer Service:

This Customer Service - Level 5 course covers the following modules:

Customer Service - Unit 1 - Customer Services : An Introduction

This Customer Service unit covers the following topics:

  • Customer Service - Elements of Customer Service:
  • Customer Service - Classification of Customer Service
  • Customer Service - Service Quality & Customer Service
  • Customer Service - Effects of Poor Service on a Business
  • Customer Service - Benefits of a Customer-Centred Organization
  • Customer Service - Customer Satisfaction
  • Customer Service - Knowing your Customer’s Needs and Requirements
  • Customer Service - Changing Nature of Customer Service
  • Customer Service - Reasons for Developing Long-Term Relationships with
  • Customer Service - Importance of Customer Feedback and Complaints
  • Customer Service - Plus More

Customer Service - Unit 2 - Strategies for Understanding Your Customers

This Customer Service unit covers the following topics:

  • Customer Service - Identifying Customer Expectations
  • Customer Service - Listening, Questioning and Confirming
  • Customer Service - Benefits of Meeting Expectations
  • Customer Service - Means of Identifying Customer Needs
  • Customer Service - Triggers and Customer Needs
  • Customer Service - Plus More

Customer Service - Unit 3 - The Customer-Focused Organization

This Customer Service unit covers the following topics:

  • Customer Service - Style Of Leadership
  • Customer Service - The Creation of a Customer-Focused Environment
  • Customer Service - Performance Management
  • Customer Service - Coaching and Development
  • Customer Service - Developing a Reward and Recognition Scheme
  • Customer Service - Criteria for Rewards
  • Customer Service - Plus More

Customer Service - Unit 4 - Creating Customer Service Strategy

This Customer Service unit covers the following topics:

  • Customer Service - Involvement of the Top Management
  • Customer Service - The Role of the Manager and the Role of the Leader
  • Customer Service - Important Areas of Focus for Customer Service Strategy
  • Customer Service - Establishing a Customer-Focused Culture
  • Customer Service - Plus More

Customer Service - Unit 5 - Customer Services: Implementing a Service Excellence Strategy

This Customer Service unit covers the following topics:

  • Customer Service - Marketing a Service Strategy
  • Customer Service - Engender Ownership
  • Customer Service - Continuous Improvement
  • Customer Service - Establish a Steering Group
  • Customer Service - Plus More

Customer Service - Unit 6 - Advance Training & Development for Effective Customer Service

This Customer Service unit covers the following topics:

  • Customer Service - Importance of Training and Development in Customer Service
  • Customer Service - Identifying Training and Development Objectives
  • Customer Service - Training and Development Methods
  • Customer Service - Building Customer Service into all Training and Development Activities
  • Customer Service - Plus More

Customer Service - Unit 7 - Building strong relationship with Customers

This Customer Service unit covers the following topics:

  • Customer Service - Incentives and Loyalty Schemes
  • Customer Service - Sales-Force Automation
  • Customer Service - Marketing Automation
  • Customer Service - Operational CRM
  • Customer Service - The Goal of CRM (Customer Relationship Management)
  • Customer Service - The Primary Stages of the CRM Value Chain
  • Customer Service - Plus More

Customer Service - Unit 8 - Effective Communication

This Customer Service unit covers the following topics:

  • Customer Service - Importance of Effective Communication
  • Customer Service - Developing A Communication Strategy
  • Customer Service - Communicating Service To External Customers
  • Customer Service - Communication of Service Quality to the Internal Customer
  • Customer Service - Training Material
  • Customer Service - Plus More

Customer Service - Unit 9 - Concept of Empowerment & Ownership

This Customer Service unit covers the following topics:

  • Customer Service - Valued People Value Customers
  • Customer Service - Myths about Empowerment
  • Customer Service - Empowerment is Appropriate for All Organisations
  • Customer Service - Building Staff Confidence to Ensure Ownership of Complaints
  • Customer Service - Developing a Set of Discretionary Awards
  • Customer Service - Plus More

Customer Service - Unit 10 - The Right Way to Manage Unprofitable Customers

This Customer Service unit covers the following topics:

  • Customer Service - Dealing with Unprofitable Customers
  • Customer Service - Customer Behaviour and Customer Behaviour Database
  • Customer Service - Customer Value Analysis
  • Customer Service - Change Unprofitable Customers into Profitable Customers
  • Customer Service - Evaluating Your Customers’ Value, Segment by Segment
  • Customer Service - Plus More

Customer Service - Unit 11 - Handling complaints

This Customer Service unit covers the following topics:

  • Customer Service - Performance Response Standards
  • Customer Service - Reasons for Customer Grievances
  • Customer Service - Type of Complainers
  • Customer Service - Complaint Management
  • Customer Service - The Complaint Management Process
  • Customer Service - Guidelines For Handling Complaints
  • Customer Service - Complaints Analysis Reports
  • Customer Service - Resolving Problems and Quality-Improvement Activities
  • Customer Service - Plus More

Customer Service - Unit 12 - Importance of Feedback in Customer Service

This Customer Service unit covers the following topics:

  • Customer Service - Barriers to Listening
  • Customer Service - The Monitoring of Complaints and Compliments
  • Customer Service - The Value of Listening to Customers
  • Customer Service - Monitoring Customer Satisfaction
  • Customer Service - Self-Completion Questionnaires
  • Customer Service - Measuring Customer Loyalty
  • Customer Service - Plus More

Course Benefits of Customer Service

This Customer Service Level 5 course has the following benefits:

  • Customer Service - Full Tutor Support
  • Customer Service - Self paced, no fixed schedules
  • Customer Service - Available to students anywhere in the world
  • Customer Service - 24/7 Access to the LMS (Learning Management System)
  • Customer Service - Easy to understand quality e-learning study materials.

Customer Service - Tutor Support

When you enrol on a Customer Service Level 5 course with CPD, you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college.

Quality Licence Scheme

This Customer Service course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Who is this course for?

Customer Service

  • Customer Service - Candidates looking for a career change
  • Customer Service - Candidates looking to upgrade their CVs for better job prospects
  • Customer Service - Existing Customer Care workers looking to improve their skills for promotion
  • Customer Service - Those planning to go on to higher-level studies upon completion
  • Customer Service - Business owners, managers and supervisors
  • Customer Service - Anyone serious about a rewarding career in Customer Service

Requirements

Customer Service

There is no particular entry requirement.

Option 1

Customer Service Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Customer Service Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Career path

Customer Service

Typical customer service positions include;

  • Customer Service - Team leader
  • Customer Service - Customer Service manager
  • Customer Service - Customers relationship manager
  • Customer Service - Customers support officer
  • Customer Service - PR Manager

Questions and answers


No questions or answers found containing ''.


Lazar asked:

Usually how long is the duration of the course?

Answer:

Dear Lazar The course is totally flexible and suits those who are in full time employment or have busy schedules. There is no fixed time table for study. There are no specific dates or deadlines for the submission of assignments. You can plan your studies according to your own convenience and can submit the assignment when you are ready for it. You can work 4 to 5 hours a week to complete the course in 3 to 6 months time.

This was helpful. Thank you for your feedback.

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Content
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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.