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Customer Service - Level 5

Diploma QLS Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 120 CPD Credits | Free PR Course


CPD Courses

Summary

Price
Save 73%
£12 inc VAT (was £45)
Offer ends 22 March 2024
Study method
Online
Duration
450 hours · Self-paced
Qualification
No formal qualification
CPD
120 CPD hours / points
Achievement
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Customer Service Level 5

Diploma in Customer Service QLS Level 5. Additional CPD Accredited Certificate with 130 CPD points available without extra study. The course comes with easy to understand e-learning study materials.


Ready to take your career in Customer Service to the next level? CPD Courses is proud to offer this exclusive Level 5 Diploma in Customer Service the perfect opportunity to transform your career prospects starting right now!

Today’s Customer isn’t willing to accept anything other than flawless service. If businesses are unable to deliver a comprehensively pleasant and memorable experience, it’s game-over. Customers expect the brands they work with to predict and satisfy their requirements, exceed their expectations and go the extra mile as standard. It is no longer enough to simply ‘tick’ the basic boxes and expect customers to remain loyal. If you cannot give them what they expect, they’ll take their business elsewhere. Which is precisely why in the eyes of employers worldwide, qualified and capable Customer Service representatives are assets of priceless value.

Discover what it takes to climb the ladder in a customer service setting with this inspiring Level 5 Diploma in Customer Service! Whether new to customer service or looking to advance an existing position, this endorsed Level 5 Diploma in Customer Service course could make all the difference. Find out what makes the difference between superior and substandard Customer Service, exploring the capabilities, qualities and character traits of the ideal Customer Service representative.

If looking to enhance your CV and improve your career prospects for life, CPD Courses is standing by to help!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Achievement

CPD

120 CPD hours / points
Accredited by The CPD Standards Office

Course media

Description

Customer Service Level 5

Level 5 Diploma in Customer Service - Course Benefits

When studying for a Level 5 Certificate in Customer Service with CPD Courses, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Level 5 Diploma in Customer Service - Learning Objectives

Our foundation-level Certificate in Customer Service has been designed to lay a strong foundation, upon which to begin building a rewarding career in a Customer Service setting. Level 5 Diploma in Customer Service Ideal for candidates looking to continue their studies at a higher level or pursue entry-level positions, Level 5 Diploma in Customer Service course content focuses on the fundamentals of contemporary Customer Service provision. Upon completion of the Level 5 Diploma in Customer Service course, candidates benefit from the targeted skills and knowledge needed to step confidently into a variety of Customer Service roles.

Level 5 Diploma in Customer Service - Course

Over the Level 5 Diploma in Customer Service course of 12 intensive yet accessible modules, learners are introduced to the concept of Customer Service provision from a modern business perspective, along with an explanation of essential communication skills, how to meet customers’ expectations and strategies for dealing with difficult customers/situations.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality Customer Service
  • The confidence to handle challenging customers and difficult situations
  • The ability to nurture and develop meaningful Customer relationships
  • Advanced communication skills for Customer Service applications
  • The opportunity to climb the career ladder in a Customer Service setting

Level 5 Diploma in Customer Service - Course Outline

Our entry-level Level 5 Diploma in Customer Service is delivered over the course of 12 insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Unit 1- Customer Service - Introduction

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Plus more

Unit 2- Knowledge of customers

This module covers the following topics:

  • Identifying Customer Expectations
  • Benefits of Meeting Expectations
  • Means of Identifying Customer Needs
  • Triggers and Customer Needs
  • Plus more

Unit 3- Customer Services: What is a Customer Focused Organisation?

This module covers the following topics:

  • Style Of Leadership
  • Performance Management
  • Coaching and Development
  • Developing a Reward and Recognition Scheme
  • Criteria for Rewards
  • Plus more

Unit 5- How to Develop a Customer Care Strategy?

This module covers the following topics:

  • Involvement of the Top Management
  • The Role of the Manager and the Role of the Leader
  • Important Areas of Focus for Customer Service Strategy
  • Establishing a Customer-Focused Culture
  • Plus more

Unit 6- Implementation of Customer Services Strategy

This module covers the following topics:

  • Marketing a Service Strategy
  • Engender Ownership
  • Continuous Improvement
  • Establish a Steering Group
  • Plus more

Unit 7- Customer Services: Training and Development

This module covers the following topics:

  • Importance of Training and Development in Customer Service
  • Identifying Training and Development Objectives
  • Training and Development Methods
  • Plus more

Unit 8- Importance of Good Communication Skills

This module covers the following topics:

  • Importance of Effective Communication
  • Developing A Communication Strategy
  • Communication of Service Quality to the Internal Customer
  • Training Material
  • Plus more

Unit 9- Creating Long-Lasting Customer Relationships

This module covers the following topics:

  • Incentives and Loyalty Schemes
  • Operational CRM
  • The Goal of CRM (Customer Relationship Management)
  • The Primary Stages of the CRM Value Chain
  • Plus more

Unit 10- Managing Unprofitable Customers

This module covers the following topics:

  • Dealing with Unprofitable Customers
  • Change Unprofitable Customers into Profitable Customers
  • Evaluating Your Customers’ Value, Segment by Segment
  • Plus more

Unit 11- Benefits of Customer Feedback

This module covers the following topics:

  • Barriers to Listening
  • The Monitoring of Complaints and Compliments
  • Self-Completion Questionnaires
  • Measuring Customer Loyalty
  • Plus more

Unit 12- Handling Customer Complaints

This module covers the following topics:

  • Performance Response Standards
  • Complaints Analysis Reports
  • Resolving Problems and Quality-Improvement Activities
  • Plus more

Unit 13- Fundamentals of Empowerment & Ownership

This module covers the following topics:

  • Valued People Value Customers
  • Myths about Empowerment
  • Empowerment is Appropriate for All Organisations
  • Developing a Set of Discretionary Awards
  • Plus more

Who is this course for?

Customer Service Level 5

This exclusive, endorsed Level 5 Diploma in Customer Service is perfect for anyone with a genuine interest in climbing the ranks in a customer service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.

CPD Courses was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study Level 5 Diploma in Customer Service in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider CPD Courses student support team.

If you’re ready to take the first important step toward the career you know you’re capable of, CPD Courses is here to show you the way!

Requirements

Customer Service Level 5

Candidates interested in our Level 5 Customer Service Certificate.

Option 1

Customer Service Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Customer Service Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Career path

Customer Service Level 5

Upon successful completion of our Level 5 Diploma in Customer Service, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Greeter
  • Customer Service Lead

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.