Staff Training Solutions
Endorsed Certificate from Ofqual's regulated Awarding Body. This popular Level 1 Customer Service Award provides an insightful introduction to the world of high-quality customer service provision. Explore a breakdown of the fundamentals of quality customer service, along with how to consistently meet customers’ expectations and the potential consequences of poor customer service. Study in your own time and at your own pace, with the help and support of your own personally-assigned tutor!
In the business world, the quality of the Customer Service and organisation provides can determine whether it succeeds or fails. The modern consumer is showing growing preference to brands that focus on customer service as their key priority – over and above factors like product choice and even low prices. Quality Customer Service brings the kind of loyalty that cannot be purchased at any price. Substandard Customer Service can wreak irreparable damage on even the strongest and most established reputations. For those who truly master the art of high-end Customer Service provision, career opportunities spanning most sectors on a global basis are limitless in scope.
This popular Customer Service (Award - Level 1)has been designed for anyone looking to excel in any customer service environment.
Study today for a brighter tomorrow and enjoy enhanced career prospects for life!
Superior Customer Service often divides successful businesses from those that struggle to survive. These days, the quality of the Customer Service you provide is every bit as important as both product quality and value for money. In fact, research suggests that the average consumer is willing to pay more for the same product, if accompanied by excellent customer service. For those with the skills and talents to deliver a positive and memorable experience for every customer, even the sky isn’t the limit. If interested in building a successful career in Customer Service, enrol today and study at home for a brighter tomorrow!
Customer Service - Course Benefits
When studying for a Level 1 Customer Service Award with STS Courses, every candidate enjoys the following benefits:
- Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
- 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
- The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
- Complete access to recommend reference books, study aids and more via our extensive e-library.
- The opportunity to earn a fully-accredited certificate from a recognised awarding organization, enhancing your CV and career prospects for life!
Customer Service - Learning Objectives
This entry-level Certificate in Customer Service provides candidates with a concise overview of professional Customer Service techniques from a contemporary business perspective. The course has been designed to help take those with limited Customer Service experience (or no prior knowledge whatsoever) to the next level in any Customer Service setting. Upon completion of the Customer Service course, candidates are primed and readied to take on more advanced customer service duties and responsibilities with confidence.
Delivered over the Customer Service course of two intensive modules, candidates explore the concept of quality Customer Service provision, along with effective telephone techniques, how to deal with challenging customers and scenarios, the importance of identifying customer expectations and how to exceed them with every encounter.
Key skills, talents and knowledge picked up along the way include:
- A detailed understanding of the importance of quality customer service
- The confidence to handle challenging customers and difficult situations
- Advanced telephone communication skills
- The ability to nurture and develop meaningful customer relationships
- The opportunity to climb the career ladder in a customer service setting
Customer Service - Course Outline
Our entry-level Customer Service Award Level 1 is delivered over the course of two insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.
- Module 1 – What is Customer Service
- Module 2 – How to Develop Good Communication Skills
Successful completion of this course enables students to progress onto the following courses:
- Level 2 Course in Customer Service
- Level 3 Diploma in Customer Service
Who is this course for?
We’ve designed our Customer Service (Award - Level 1)with comprehensive flexibility and accessibility in mind. Suitable for anyone looking to build a rewarding career in customer service, both jobseekers and existing members of the workforce alike could find this exclusive program invaluable. In addition, business owners and entrepreneurs could benefit from targeted customer service training, as could managers, supervisors and team leaders at all levels.
STS Courses is proud to offer a uniquely flexible approach to distance learning, open to candidates with the desire to succeed on a global basis. Our courses are free from the usual deadlines and time restrictions, with course materials accessible 24/7 via our innovative digital learning platform. Candidates are assisted from start to finish by their own personally-assigned tutors and all assignments and assessments can be completed remotely – no classroom exams or in-person meetings required.
With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?
We work hard to keep all of our courses as accessible as possible for all learners.
Endorsed certificate from Ofqual’s regulated Awarding Body
At the end of the course, learner can claim an endorsed certificate by paying £35 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.
Certificate of Completion from STS
Certificate of Completion from STS (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)
Upon successful completion of our Customer Service, candidates may choose to pursue an extensive range of careers including:
- Customer Care Operator
- Customer Care Representative
Questions and answers
No questions or answers have been posted about this course.
Rating and reviews
There haven't been any reviews for this course yet.
Please sign in to review this course.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.