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Customer Service Course - CPD Accredited cover image

Customer Service Course - CPD Accredited
Training Tale

Winter Sale | Extra 2 Courses + 3 PDF Certificates | Expert Tutor Support | No Hidden Fees | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Distance learning
Duration
18 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - £18.99
Assessment details
  • Customer Service Course (included in price)
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

Customer Service: Customer Service Online Training

Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees.

An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.

If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course.

Courses are included with this Customer Service Course

  • Course 01: Level 2 Customer Service
  • Course 02: Communication Skills Course
  • Course 03: Telephone-Etiquette

[ Note: Free PDF certificate as soon as completing the Customer Service course]

Certificates

Certificate of completion

Hard copy certificate - £18.99

Download your free PDF certificate instantly after completion. If you prefer a printed copy, we can courier it to you for £18.99.

Assessment details

Customer Service Course

Included in course price

Course media

Description

Customer Service: Customer Service Online Training

Industry Experts Designed this Customer Service Course into 05 detailed modules.

Course Curriculum of Customer Service: Customer Service Course

  • Module 01: Introduction to Customer Service
  • Module 02: Understanding the Organisation
  • Module 03: Prepare to Deliver Excellent Customer Service
  • Module 04: Communication in the Customer Service Role
  • Module 05: Understand Customers

Assessment Method

After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification

After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download.

Who is this course for?

Customer Service: Customer Service Online Training

This Customer Service course is ideal for anyone looking for a rewarding job in customer service.

Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options:

  • Level 1 Award in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Certificate in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Diploma for Customer Service Skills (RQF)
  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 NVQ Diploma in Customer Service (RQF)

Requirements

Customer Service: Customer Service Online Training

Students who intend to enrol in this Customer Service Course must meet the following requirements:

  • Good command of the English language
  • Must be vivacious and self-driven
  • Basic computer knowledge
  • A minimum of 16 years of age is required

Career path

Customer Service: Customer Service Online Training

Customer service skills are important, so this customer service course will enhance your CV and can help you advance in many areas.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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