Customer Service, Communication Skills, CRM & Conflict Resolution For Call Centre Advisor

The demand for skilled Call Centre Advisors is steadily increasing across the UK as businesses emphasize strong customer relations. With customer service projected to grow significantly, roles in this sector offer attractive earning potential, with salaries typically ranging from £25,000 to £40,000. Call Centre Advisors play a critical role in ensuring customer satisfaction, resolving inquiries, and maintaining customer loyalty, making it an essential and rewarding profession.

This comprehensive course provides the skills and knowledge to excel as a Call Centre Advisor, from managing customer interactions to handling challenging conversations. Through modules on communication, CRM, conflict resolution, and more, this course prepares learners for the daily responsibilities and challenges faced in a call centre environment. Enroll today to kickstart your career in customer service and become an indispensable asset to any organization.

Course Breakdown

This program covers a wide range of courses, here’s a list for you!

• Course 01: Call Centre Based Customer Service
• Course 02: Call Centre & Customer Service Training
• Course 03: Telephone Skills Training
• Course 04: Customer Relationship Management
• Course 05: Effective Communication Skills
• Course 06: Workplace Communication Skills
• Course 07: Body Language and Gesture Training
• Course 08: Email Writing Course
• Course 09: Telesales Executive Training
• Course 10: Negotiation Skills
• Course 11: Dealing with Difficult Conversations
• Course 12: Conflict Resolution
• Course 13: Cross-Cultural Awareness Training
• Course 14: Patient Customer Service Training
• Course 15: Decision Making
• Course 16: Critical Thinking and Problem Solving
• Course 17: Conversation Virtually with Anyone
• Course 18: Reporting and Data Analysis
• Course 19: Media and Public Relations
• Course 20: CRM Lead
• Course 21: Office Skills and Receptionist
• Course 22: Telephone Etiquette
• Course 23: Customer Services Supervisor
• Course 24: Customer Service & Environment
• Course 25: Know Your Customer (KYC)
• Course 26: Customer Due Diligence
• Course 27: Self-Esteem and Confidence Building Course
• Course 28: Workplace Confidentiality
• Course 29: Master Yourself in Talking with Strangers
• Course 30: Reporting and Data Analysis

Learning Outcomes:

After completing this course, you will be able to:

• Demonstrate exceptional communication skills to effectively engage with customers and resolve inquiries to a high standard.
• Apply CRM techniques to manage customer information, track interactions, and improve client satisfaction.
• Employ effective telephone skills to build rapport, convey professionalism, and improve customer service quality.
• Manage challenging conversations with confidence, utilizing conflict resolution and problem-solving techniques.
• Analyze customer feedback to identify trends, provide insights, and enhance the overall customer experience.
• Recognize body language and gestures to interpret customer needs and improve interaction quality.
• Implement cross-cultural awareness to handle interactions respectfully and build rapport with a diverse clientele.
• Apply negotiation techniques to handle customer concerns and facilitate positive outcomes.
• Demonstrate professionalism in telephone etiquette, showcasing respect and courtesy with each interaction.
• Use data analysis tools to generate reports and understand performance metrics relevant to customer service.

CPD Accredited Digital Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - Included

Start building your career Right Away!

Unlock your career potential with our expertly curated course bundles, designed to equip you with the skills and knowledge needed to excel in today’s competitive job market. Each course offers a comprehensive learning experience, combining skills with theoretical foundations to give you a well-rounded understanding of your chosen field.

Whether you're looking to advance your career, switch professions, or enhance your expertise, our bundles provide flexible, online learning that fits your schedule. You'll have access to a range of CPD-certified courses and career-focused training.

Start your journey today and achieve your career goals with confidence!

Standout features of this Real Estate Investment Programme

• The ability to complete Programme at your own convenient time
• Facility to study the Programme from anywhere in the world by enrolling
• Free CPD Accredited Certificate upon completion of the Programme
• Get a free student ID card with the Programme
• Lifetime access to the Programme materials
• Get instant access to theProgramme
• 24/7 tutor support with the Programme

Certification

After completing the programme, you will be entitled to claim a Certificate. The Certificates will be Accredited by CPD Quality standards. The PDF Certificates will be FREE and you will also get a Hardcopy Certificate for Any One Course of Your Choice for FREE.

Here is the Breakdown of Certificates Cost without the OFFER:

• PDF Certificate - £9.99*30 = £299 (Now all for FREE!)
• 1 CPD Hard Copy Certificate of your choice - £15.99 (For FREE!)

The Customer Service, Communication Skills, CRM & Conflict Resolution For Call Centre Advisor Programme is ideal for:

• Those interested in building a career in customer service, especially in fast-paced call centre environments.
• Professionals who want to strengthen their communication and interpersonal skills for customer-facing roles.
• Individuals looking to gain expertise in CRM and customer relationship management techniques.
• People seeking skills in conflict resolution and negotiation for customer interaction roles.
• Anyone wanting to improve their ability to handle diverse, cross-cultural customer conversations effectively.

There are no formal entry requirements for this programme. Any UK resident over the age of 18 can enroll, but you must have basic English language skills, computer literacy, and a valid UK work permit.

After successfully completing this Customer Service, Communication Skills, CRM & Conflict Resolution For Call Centre Advisor Programme, you can explore these career pathways:

• Call Centre Advisor (£25,000 - £40,000)
• Customer Service Supervisor (£28,000 - £42,000)
• Telesales Executive (£26,000 - £38,000)
• Customer Relationship Manager (£30,000 - £45,000)
• CRM Analyst (£32,000 - £48,000)

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